I suggest you post a case number or the serial number of your modem so the Hughes Reps can review your sale call when they return to work Monday.
Speeds are going to vary by "system platform" and of course selected plan level
What modem do you have ? (HN9000 or HT1000/1100) and plan level are you on ?
When measuring speeds are you connected directly to the modem or through a router ?
Where are you running the speed test from ?
Only two places are accepted:
The "official" Hughes test found at http"//supportcenter.myhughesnet.com or the 12MB test at www.testmy.net
Run a series of 3 to 5 tests and post the results here. Run the tests while connected directly to the modem ... no router.
As to data caps .. speaking as a 12 year Hughes subscriber ... Hughes has always had data caps and always will.
After you have exhausted your plans monthly data allotment you will not be "kicked off" but you will be severely throttled.
Satellite Internet is "hardware limited" as to how much data can pass through the satellite, a beam or a gateway at any given instant ... it can NOT be like cable, DSL or any ground based ISP.
For a fact, they do indeed review sales calls when asked.
Another fact is they respond to posts such as your very first billing related topic:
That will be the one that Chris replied to but you never responded:
Chris, Official Rep
Thank you for posting and welcome to the community! Alan is spot on. I can also get more details for you with a recent case number or the serial number on the back/bottom of your modem. This info will allow me to pull up your account and break down exactly which circumstance is causing your bill increase. We hope to hear back from you soon.
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