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Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

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New Member

Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

How many are paying for the 10 meg signal but only get an unacceptable time sensative speed of less than 1 meg of download speed from 7 am to10 pm? I have been getting slow speeds that are unacceptable speeds of 300kbps-700 kbps from 7 am-10 pm I should not have to get up at 4 am or stay up till after 10 just to check my email and watch news feeds! I have had every excuse from in-climate weather to bad router yet I am plugged directly into the modem. It should not take 2 minutes to open my hughesnetgen4 homepage let alone try to watch a video.  I pay for high speed and get dial up speed because of over sold servers I have been on tech support several times over the last 4 months with no results they connected me with third party troubleshooter and they determined it has nothing to do with my equipment  So why am I paying $70 a month for $25 internet?
41 REPLIES 41
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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

where do you come up with 10 meg signal?  I have not been able to get a straight answer to this question.
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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

That is what I was told by the tech support and the third party troubleshooter that I should be getting with gen4. a minimum of 3 meg but that is a joke and I do get 9-11 megs of download speed service from 3 am to 7 am


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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

They are just taking advantage of those of us that have no other options in our rural areas! I laugh ever time I see the commercial that states " be able to stream show and watch videos that you can't do with dial up" yeah right what a sales pitch because the reality is BS! only if you get on your computer during the middle of the night when most farmers need to sleep!
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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

All of my neighbors are having the same problem lately because it has gotten worse. as long as we were getting around 3 megs we didn't complain but now it is bad
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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

their ad says it's super fast  watch video clips stream music etc so it is bordering on false advertising




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Moderator
Moderator

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

Good morning Curt,

Welcome to the community and thank you for your post. We'd like to get to the bottom of this, so to get started, please post a case number or the serial number located on the bottom of your modem so we can pull up your account.
 
To help us address your concern, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.

Speed test: http://consumer.performancetests.hughesnet.com

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

If you look at my account you will see that is what I have been doing for the last 2 days 24 hour speed tests  every 1/2 hour and talked to level 1 tech support they will never let me they will never let me talk to advanced tech support for 2 hours 3 times and 2 hours twice with HTS third party tech and I have been doing this for 4 months and al I keep getting is we need you to run a speed test or we need to check your equipment which they have done it is nothing on my end just keep getting the run around with no results!!!!!!!


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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

Like I said before I get between 6900-11000 kbps from 3 am till 7 am then it goes to 286-600 kbps
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New Member

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

I have experienced the same issue for quite some time. It's called throttling and is due to Hughes failure to provide adequate bandwidth to enable its paid subscribers to achieve the speeds they are charging premiums to achieve.