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Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

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Assistant Professor

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

nicolette, would be best to start a new post of your own rather than commenting on a year old dead one if you want help.
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Junior

Re: Why when are paying big money for high speed internet and we get dialup speed during the most times that people aqre up

Hi nicolette,

Welcome!
I see that you just joined the community today.
I also see that this is your 3d post and all you have posted is complaints.
While venting frustration is an integral part of the human existence, this community serves to help users having problems with their HughesNet service.
The people labeled "Official Rep" are HN employees and are a direct connection with management and engineering.
The ones labeled "Champion" are users who have shown proficiency and to be most knowledgeable of satellite internet along with associated HN systems.
There are others, like myself, who are here to support users and help with problems. Lastly, there are those here who only complain and have no interest in getting any help.

The following (admittedly off peak) is to show you what a properly set-up site is capable of:
http://testmy.net/maxC/04-09-2016/1/16922657859.png
Please, become one of the people who asks for help and hopefully one of the people who in the future comes here to give help to others.

To begin, start a new post describing your problem.
 
Then, post the serial # of your terminal (on the bottom - or - side)
Do not post your SAN (the one beginning with DSS)
This will let the Official Reps look at your connection from HN's side.

Next, take a series of sets of 3 speed tests morning, mid-day and night at http://testmy.net using the "Manual" 12MB test and post the results.

If you will work with us, we can make it better.
If you are here only to complain, we will get pretty sarcastic.

Looking forward to working with you!

Don  Smiley Happy