cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi account

Highlighted
New Member

WiFi account

Our wifi on our phone is a different Dlink account and we can’t log in with our password. We reset the WPS because out TV prompted us to do while we were streaming a movie. We can’t use WiFi on our phones.
4 REPLIES 4
Highlighted
Distinguished Professor IV

Re: WiFi account

@Jmonet922 

 

Do you have Gen4 and are using a 3rd party router (a D-Link?) with your HughesNet modem, or do you have Gen5 and are using the HT2000W modem with the built in WiFi?

 

Edit:  Or, do you have Gen5 with the HT2000W modem with built in WiFi, but you're instead using a 3rd party router?  I'm trying to find out what your setup is in order to figure out where the D-Link may be coming from, as the HT2000W modem doesn't put out a WiFi signal with a D-Link name (unless it's been changed by the user to say that).


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Highlighted
New Member

Re: WiFi account

We have a dlink cloud router and an ht1100 with Hughes name on it
Highlighted
Distinguished Professor IV

Re: WiFi account

@Jmonet922 

 

Have you tried power cycling your HughesNet modem and the router?  If not, unplug the D-Link router, then the HughesNet modem.  Wait for at least a minute, then plug the HughesNet modem back in.  Then, after waiting for at least five minutes, which gives the HughesNet modem time to be fully back up and ready, plug in your D-Link router.  After plugging the router in, wait for at least three minutes or so, which gives it time to be back up and ready, and try connecting with your phones.

 

It would also be a good idea to have your phones forget the WiFi connection(s).  Then, after everything is back up and running, rescan for WiFi connections.  When the D-Link shows, enter the password for it and try connecting. 

 

If it doesn't work after this, it may very well be that the router is dying, so to speak, and needs to be replaced.  

 

If you have any LAN cable connected devices that are connected to the D-Link router, are they still working?  If nothing is working through the D-Link router, or not properly, you may want to try a LAN cable device connected directly to the HughesNet modem, if you have one.  I realize you'll have to disconnect the router from the modem to do this, but it will still help to know whether the HughesNet modem itself is okay.  The reps will also be back tomorrow, so they can likely check your HughesNet modem remotely to make sure everything is okay with it.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Highlighted
Moderator
Moderator

Re: WiFi account

Good morning Jmonet922, 

 

It's been a while since we last heard from you, so we will close this thread. Hopefully Gabe's suggestions helped. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.