The first thing you need to do is you need to go back to the main Tech Support section and open your own ticket by clicking the blue button labeled Start a topic. Explain the issue and give as much detail as you can. The reps here deal with one ticket per thread, so you need to open your own to get more help.
Second, the laws of physics that affect satellite internet can't be changed. Satellite internet doesn't play well with smart devices like your vacuum cleaner because signal comes from a satellite that's thousands of miles up above the Earth. That makes the signal slow and a little unstable, and it doesn't work well with some things.
Chances are you won't be able to run your vacuum cleaner off of wifi properly or at all with satellite internet because of the way the signal works. And if you can even get it to work, it might eat up a lot of your data, so you should consider that too.
@Oma wrote:
Could you please let me know what I need to do do to fix the issue so I can get mine up and running?.
