Thanks for your input. Point well taken except ......
Hughes as an ISP makes data available to the Modems LAN port. They are not and can not be a personal "Computer Repair and IT Department".
In the past routers, switches and range extenders were only used by businesses and "techy" users.
Networking for the most part was not in everyday use by novice or even average users.
As more devices became more widely used Routers became a routine addition to households ... but "networking" knowledge did not keep pace.
Hughes, other than a single recent exception, simply doesn't "do networking". There are too many brands, models and versions spread over too many years of production for Hughes to offer support for these devices.
I can't count the number of times users have posted here in the Community "I have a password installed" and have no further understanding beyond that.
How do you suggest we introduce novice users to the more critical aspects of networking without referring them to some paid third-party?
While I certainly can understand frustration I could have phrased my response differently. I guess the "I want out" at the end rather than a "I don't know how" or "I don't understand". With that I would have asked for brand and model of the router being used and downloaded the manual and posted screenshots of the steps and settings.
The customer should never, EVER, be expected to understand the more critical aspects of networking. It's simply not necessary.