UPDATE: Well, the engineer did not call me back today but, truly, I don't know what I would tell her. My data usage returned to normal before the tech came to install the new modem and my data usage continues to be normal. So the new modem didn't fix it. Either it was one of those weird flukish things or one of the techs in Bangalore noticed a problem on my account, fixed it and I'm not the wiser.
So I guess that's the end of it. I'll come back and post if something else happens.
Meanwhile, I'm going to go look up snow. I'm sure y'all have talked about snow, right? Huh? Huh? Hug?
Thank you again and take care.
--Karen