Saw your post – and thought this might help.
My wife and I are retired and do a lot of streaming – we are both movie freaks and stream from Netflix, Amazon, Fandango, Vudu, etc. Our normal daily usage is normal surfing (email, etc.) until 4 in the afternoon when we settle down and start watching (streaming) movies until bedtime. We find we only use 1 to 2 gigabytes per average day. Lately I have been having speed problems – and having to record some movies during the Bonus Time. I very seldom have any data problems.
How we do it;
1 Go online (on your computer) and set Netflix to the lowest setting.
2. When we go to Amazon, Fandango, Vudu, Hulu, Sling, etc. we reset them to the lowest (usually SD - sometimes lower) setting. Most of them (I know Vudu does) display a HD for High Definition – If you click on the HD you can reset it. There is some difference in the quality – but not that much. We do not see any difference in Netflix.
3 Most important – if you are using Roku – reset it from Automatic to 1.2 speed. This slows everything down – but gives enough speed for streaming. If you don’t know how to do this – let me know.
We still have enough data (normally) to do all the surfing we want, to play a few games, and my grandkids to use their tablets.
Just a few hints that might help (I hope).
Lots of luck,
Try this number 1-866-347-3292. However, I called on 4 separate occasions, was told I would get a call back twice...never received any. I was also told there were no supervisors available to talk to me (when the support person couldn't do anything).
It does seem that the ball may have been dropped in dealing with your issue.
One reply by @Amanda in your previous topic stated:
Amanda, Official Rep
I'm going to resend Amanda's last private message to you, please look out for it in your PMs by clicking the envelope icon in the top right corner of the community. I was looking for a possible reply to Amanda's questions in our regular e-mail inbox, but I don't see anything from you, which is why I'm resending Amanda's original message.
Please PM me back with how you would like to proceed.