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Wonderful Support

New Member

Re: Wonderful Support

I can't honestly believe this is a real customer. I have NEVER in my 8 years as a customer had a positive experience with tech support. EVER!!! It just gets worse and worse. Last night, after being on the phone for an hour with a "level 1" and having to argue with him to even get him to run a diagnostic which finally reveal I should be elevated to "level 2", i was told "good luck" by the support person when he forwarded me on to level 2. After waiting for over an hour and no one responding, I finally hung up and realized why I needed him to wish me luck.

Re: Wonderful Support

This is a great conversation that's separate from the main topic, so I created a new topic to continue the discussion. Please reference the new topic here: Last night, after being on the phone for an hour with a "level 1" and having ...

Re: Wonderful Support

Melissa, it sounds like you have some concerns so I started a new thread for you... please refer here for help... http://community.myhughesnet.com/hugh...
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New Member

Re: Wonderful Support

Must be nice, wish Hughes would take care of the issue I am having (For over a month now)

Re: Wonderful Support

Jerry, we've been working with you for a while please direct me to the thread you're referring to. Thanks
New Member

Re: Wonderful Support

So sorry Jerry seams your post got lost again, Its this one Sara : http://community.myhughesnet.com/hugh...

Re: Wonderful Support

thanks Melissa
New Member

Re: Wonderful Support

Glad to help Smiley Happy
New Poster

Re: Wonderful Support

lorraine crowder Glad see your post welcome to Hughes Community I always get calls back too Don't worry about all the neg comments they all swear they don't bash Hughes lol Yea right
New Member

Re: Wonderful Support

Now Timmy, let's tell the truth. We all say we don't bash the MODS - which is mostly true. I, for one, will bash hUGHes for as long as they continue treating paying customers like krap.