Hello Chasity,
Thank you for your patience. After locating your account, I noticed that you ordered the service with us last year and the call will not be available since it has been a very long time. I see that you also only called us once, about 4 months after you got the service installed, which was to ask about cancelling, then let us know the service was slow. Our agent at that time offered to troubleshoot, but you were not at home to do that.
Do know that we are here to help either way, and if you would like some assistance with managing data or working on performance this is the best place to do so. Looking forward to assisting you
Amanda