Okay, the next step would be to run some speed tests. Please head to http://testmy.net/, set up an account there, and run some tests while signed into that account.
Please make sure to run the tests with a single device connected directly to the modem, no router.
Please use the manual 12MB test size for download tests.
Please try to run a block of at least three tests, each test spaced at least five minutes from the last. If you are able, please run a block of three tests at various times of the day.
When you have performed a few tests, please post the results URL. This is done by clicking the "Results" tab on the upper right and pasting the URL from the results page into the post. It will look like the following, but with your user name where it says your name.
http://testmy.net/quickstats/yourusername
Creating the account and running the tests under that account are very important. It allows the tests to be viewed from a single location and the results can show a pattern.
melissanian,
Please stop posting individual test results. You need to CREATE AN ACCOUNT and run the tests under that account. Please also use the test sizes requested.
It may be a simple fix, but they need the tests to see. There's really no other way of staring the process of figuring out what is causing the problem.
They can't send a tech out for all complaints/problems as the vast majority of the time the problem actually doesn't lie with Hughesnet at all. I'm not saying that's what's happening in your case, but that's why they have the customer test their speeds as a first step. They look at the results and go from there.
I'm sure you would like whatever the problem is to be discovered and resolved so that you can watch Netflix, no matter what it is.