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Worst company I’ve delt with!!

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Distinguished Professor II

Re: Worst company I’ve delt with!!

@Mturner

 

Though it's not shown in the graphic in Liz's link due to the graphic being made before Gen5 came about, you should also disable the WiFi in the HT2000W modem while performing the modem isolation test.  

 

If you do not know how to do so, please see section 6, entitled "How do I manage my built in WiFi modem?", in the following PDF for instructions on disabling the WiFi.  

 

http://customer.kb.hughesnet.com/Documents/1041318-0001_a.pdf

 

The steps for the test....

1: Take a screen capture of the Status Meter
2: Disconnect the LAN cable from the modem.  If on the HT2000w, please disable wifi as well.
3: Note the date and time of the disconnect, it is best when doing step two, to also capture the time displayed on your screen.
4: Leave the LAN cable disconnected from the modem for several hours, Hughesnet recommends doing this overnight, or during the day while at work.
5: Reconnect the LAN cable to the modem.
6&7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screenshots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occured, but should be rather negligible. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Worst company I’ve delt with!!

I have to agree with you. We shouldn't have to pay to cancel a service that isn't what was promised. It kept saying I had usage, and I had the system unplugged!!! You still have to pay the $400.00, though. That's how they stay alive. If you don't use them, they'll just steal $400.00 from you. I used to praise Hughes for their technology, but I will discourage everyone I know from doing business with them. 

New Poster

Re: Worst company I’ve delt with!!

Funny I thought I was the only one losing data at a super high rate , I called months ago & was told it was because of old equiptment & ect , being totally dumb about this stuff I opted into a 2 year contract , with this digital contract .................Guess what nothing has changed , cost me a small fortune a month to check email & look at facebook ........don't download a thing ....no movies , no music, no nothing , computer can be turned off & it somehow loses data .......This is a joke !! On a fixed income this is a service I can do without , but I cant afford the penalty to cancel early ..........kinda like legal robbery in my book .

Associate Professor

Re: Worst company I’ve delt with!!

Early termination fees are standard with ISPs.  Hughesnet didn't invent this. Users sign 2-year contracts and if they end them before the 2 years are up, they have to pay a fee.  It's in the contract for all of these companies.   If you don't like this, then don't sign the contract. And no, this is not how they "stay alive."  That's an absurd notion.

 


@AlbanJ wrote:

I have to agree with you. We shouldn't have to pay to cancel a service that isn't what was promised. It kept saying I had usage, and I had the system unplugged!!! You still have to pay the $400.00, though. That's how they stay alive. If you don't use them, they'll just steal $400.00 from you. I used to praise Hughes for their technology, but I will discourage everyone I know from doing business with them. 


 

Associate Professor

Re: Worst company I’ve delt with!!

No, it's not legal robbery-- it's not robbery of any kind. It is the industry standard to have 2-year contracts and to have to pay a fee to terminate early.  All ISPs do this, not just Hughesnet.  And they do work with the customer to try to fix the problems and improve the service, and they do consider waiving the fee if there is nothing that can be done. The problem is customers are quick to complain and slow to work with the company to troubleshoot, no matter what the ISP is.  Do you have issues to troubleshoot or are you here simply to complain?  This is a site to help people fix issues, not a site for empty whining.