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Worst service

New Member

Worst service

This is the worst service provider. I spend most of my time trying to figure out why my internet is slow. I bought the best router recommended for HughesNet only to get bad service. Customer service never helps. Only suggests I spend more hard earned cash to get more and continue this crap service. I have not, and will not ever recommend HughesNet to my closest friend or biggest enemy. I highly go against getting HughesNet and warn everyone in question. Never again will I get this service. And if it weren't for the 2 year contract, my service would have been long terminated by now.
8 REPLIES 8
Assistant Professor

Re: Worst service

Nice to see your post and accepting my recommendation. Sorry about the problems.

Have to ask is service slow when plugged directly into the modem, no router?

When you go here are the two boxes at the top green  http://192.168.0.1/  ?
Highlighted
New Member

Re: Worst service

Yes and yes. I'm pretty good at the technical thing. Which is what leads me to believe it's the service. After 3 different routers, and direct connections not working this is my last stop. Both boxes are green. My data just started over today and it's still not loading anything. I turn it off the get anything done.
Assistant Professor

Re: Worst service

Only an initial test to get an idea about speed, not a test HughesNet accepts for troubleshooting. I'm assuming you are on Gen4 with a HT1100 modem not a HT1000.

Click here and run the test, post result:  http://www.att.com/speedtest/
New Member

Re: Worst service

Hey everyone....please make sure you hashtag all your posts!!!   lets rack up all of our negative comments all in a public space to warn off unsuspecting potential marks (aka customers) from these con-artists.   #hughesnetsux
Alum

Re: Worst service

Hi rpeeples,

Thanks for posting. If the SCC is all green and you are still experiencing issues, it can be frustrating. I was able to pull up your account and see that you have been a customer since January of last year. I also see that you originally were subscribed to our Choice plan. Choice is a basic plan so I am not surprised that you wanted to upgrade. All calls to our customer support center have been mainly due to FAP, billing, or switching to one of our higher tier plans. Your call history seems to suggest that you are running out of data early in the month.

I think you would benefit from a few pointers in conserving data. Many have found these tips helpful. We'd love some feedback from you. Whether you are watching videos or just browsing, there are many factors that could affect how fast data is used on your network.

First thing I would do, is use a browser like Google Chrome, Firefox, Opera, Or Safari. These browsers offer useful extensions like ad blockers that will help you in using less data, and allow for a smoother browsing experience in general. This extension is from Chrome that I use myself:

https://chrome.google.com/webstore/detail/adblock-plus/cfhdojbkjhnklbpkdaibdccddilifddb

 Second take note that many more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

Do you have Windows 10? Your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time. You can also set automatic windows updates to run only during the bonus period if you have windows 7 or below. Win 8/8.1 and Win10 will allow some control of this mainly with its metered connection settings however here is a more in depth way to help you with Win10 data management:

http://www.cnet.com/how-to/monitor-your-data-usage-in-windows-10/



For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to low/SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. I hope all of this helps. We look forward to hearing back from you.



Thank you,

Chris
New Member

Re: Worst service

Chris, when you say: "

For streaming lovers and multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook"   

What you are suggesting is for all Hughes.net customers to vigilantly scrub and try to dummy-down what is the new NORMAL Internet service.   

Rather than change with the times, rather than advancing, going forward, staying current and ontop of normal connectivity ... Hughes.net advises it customers to retrograde their browsing....or pay extra extra extra money to open and work / play with the most common websites.   

Hughes.net is stuck in 2005 and the rest of us have moved forward 11 more years.   We are a rising tide of customer dissatisfaction.   We KNOW you can provide us with the service/time on net/ that we need.   Basic service is not what we are getting...Hughes.net's version of "basic" is far from real life minimum operating data.

oh, and:   #hughesnetsux
Moderator

Re: Worst service

Hi dutchdog

Hashtags don't work here. 

Amanda
Alum

Re: Worst service

Hi dutchdog,

For starters, if you are only here to spread hate and disrupt this community while people who genuinely want and need help are being assisted you will be banned. You will only get a few warnings. Now to answer you question, this is Satellite Internet. There are limitations. There is latency due to the fact that the satellite is in SPACE. Bandwidth and load that it can take is non adjustable and cannot be upgraded. 

For people who do not have many options where they live, it works great for them. 1 million plus subscribers and an overwhelmingly majority are happy customers. We do not compete with land based ISP's because we can not. There are factors at play that require more input and management by our users and we realize there is much room for improvement in this matter. That is why we have a new satellite being launched in the near future, which will allow for much more flexibility and an improvement in the QOL of our customers. We work hard to provide this service to people who would otherwise not have any internet what so ever. 

If you are not satisfied with the service or if it is not working for you. Ask for help. We'll be glad to assist. If you would rather cancel your service and find a better solution to your needs you are free to do that as well. 

Thank you,
Chris