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Wow. Talk about a major difference. yesterday I was around 20MPBS...

Advanced Tutor

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Lisa J

Have you tried shutting everything down  & restarting it?
Honorary Alumnus

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Very likely a DNS issue. Had the same.
In order:
AC power off the modem
AC power off the router
Shut down the computer

Then, again in order

Power up the modem, let it boot completely up.
Power up the router, let it boot completely up.
Start the computer.

Open a browser, dump cookies, history, temp internet files
Open a command prompt and do a ipconfig /flushdns
Freshman

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Yes. We have tried that when this happens with no difference. Tech support assures me that everything is just wonderful and the system is working perfectly and repeatedly reminding me that weather can have an affect. Every evening I am over there I have inconsistent service.
Freshman

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Gwalk, tonight's tests were done on a brand-new laptop that had never been on internet before. The speeds will come back by three a.m.
Freshman

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

I am not over there anymore to mess with it. Maybe Monday.
Freshman

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Liz told me she would escalate to engineers with direct to modem tests - they wouldn't accept through the router, so I got her more tests tonight. We forgot my medication at the other house and came back here tonight.
Honorary Alumnus

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Lisa,
Brand new doesnt apply : reason:
Hughes modem store DNS data (that can be old/corrupted)
Routers store DNS data (that can be old/corrupted)
A computer (not a new one naturally) can store DNS data .....

Doing a powerr off, in the above order, will dump cached DNS tables in Modem, router and in the case of a computer, a flush dns command will ensure that cached dns data is not being used, a new lease is made between the modem and router, router and device NIC card.

Edit:
The above applies to your not being able to access the community, not to speed test values.
Freshman

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

I realized that this morning as I was laying here. LOL

The little aside was a curious thing that started yesterday, and I guess I was so focused on getting past the slow down? Just went over that in my head and did a face palm. Duh... :-P
Moderator
Moderator

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Good morning Lisa,

Thank you for the new batch of tests, this is perfect. I'll get your case escalated and keep you posted.

-Liz
Please create a new thread in the community if you have a question or need help. Unsolicited Private Messages may not get replies.
New Member

Re: Wow. Talk about a major difference. yesterday I was around 20MPBS...

Hey Lisa

I couldn't get into the Community at all yesterday but it works fine this morning