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Sophomore

Re: Hello Liz, Our FAP ran out yesterday. The usage meter was...

Hello Liz,

Thank you for the update. Screen Shot 2020-11-20 at 10.41.28 AM.jpegScreen Shot 2020-11-20 at 10.42.59 AM.jpegScreen Shot 2020-11-20 at 10.50.20 AM.jpegI checked lastnight but forgot to take screenshots so, I loogged in again a while ago. The meter is still showing 100% Remaining, both now and lastnight. The historical usage has no data available and last night the Purchase Token tab was empty, no Token, Price, Quantity or Action. Today I couldn't get it to load for some reason. So, if my tokens run out I don't think I am able to buy anymore since there is no choice of how many, 1 or 3, tokens I can buy.
I would really, really have some way to see how much of my 475MB FAP is available at any given time rather than not knowing and have it run out on us. 

Moderator
Moderator

Re: Hello Liz, Our FAP ran out yesterday. The usage meter was...

Hi sli-er_15,

 

Thanks for these screenshots and letting me know what's still lacking. So while the usage meter is showing now, it's not very useful, especially when it's only displaying remaining data in terms of GB, i.e. "0.5 GB available". Is that right?

 

And then the purchase token tab is just not working for you, since everything is grayed out, yes? I'll send this info over to engineering for them to address. I'll keep you posted, I appreciate your cooperation and patience.

 

-Liz

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Sophomore

Re: Hello Liz, Our FAP ran out yesterday. The usage meter was...

Hello Liz,
The meter has never been useful. It has always showed 100% with 0.0GB used .5GB available whether I've been online or not. The meter that was in my modem showed real time data used/available. In the current usage tab it shows 100% reamaing and .46GB plan GB used.
The purchase token tab listed only Token, Price, Quantity and Action and nothing else when I viewed it lastnight. The same thing you see in the screenshot I posted, without the loading circle.

Moderator
Moderator

Re: Hello Liz, Our FAP ran out yesterday. The usage meter was...

Good morning sli-er,

 

Thank you for this additional feedback, this is valuable, I'll send this over to our engineers as well. I'll let you know of any news as I get it.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: Hello Liz, Our FAP ran out yesterday. The usage meter was...

Hello sli-er,

 

The engineers have fixed the purchase tokens part, can you please confirm on your end?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Sophomore

Hi Liz,   If the screenshot below is showing that it's fi...

Hi Liz,

 

If the screenshot below is showing that it's fixed then, yes it is. I didn't try purchasing any tokens though, since I have a few left that I can use. Hopefully the "Redeem" button is aslo fixed as that didn't work the last time I tried it. Most importantly (to me) is the FAP meter, so I can see how much of our 475MB data has left in any given day. Progress! Thank you, Liz.

Screen Shot 2020-11-24 at 4.20.56 PM.jpeg

Moderator
Moderator

Re: Hi Liz,   If the screenshot below is showing that it's fi...

Good morning sli-er_15,

 

Thank you for this screenshot, this matches up with what engineering showed me. Little steps, we're getting there! I'll relay this to them. I know currently they're still working on your other concern with the usage meter. I'll keep you updated on that as I get news to share.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: Hi Liz,   If the screenshot below is showing that it's fi...

Hello sli-er_15,

 

Thank you for your patience while I worked on addressing your outstanding concern. Just got out of a meeting and learned more info regarding how the Usage Meter is displayed. We're aware that the current Usage Meter is not useful for customers such as yourself with a daily allowance in MBs, so it is on our roadmap to create a Usage Meter that's better suited for customers in that situation. While we don't have a timeframe for when this will happen, it is certainly planned for the future. Once we have further news about it, we'll make announcements.

 

Thank you again for bringing this up, your feedback helps us improve our services for all our customers.

 

Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.