When it comes to data usage keep in mind there are countless factors that can use your data:
- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.
- automatic-updates as you suggested in your post: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.
- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:
or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87
- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common
The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:
Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.
First off I don't have a refrigerator that is surfing the net using up my data plan. Second if I watch TV it is on the TV not on my computer. My problem sir is that I checked your website and it showed us downloading huge amounts of data when we were asleep or not home and nothing in this house was on much less hooked to the internet. And before you even bring it up there are no way I have neighbors hacking into my internet. My closest neighbor is at least 250 ft. away and there is no way he can pick up the signal from our router at his house. The service drops off my phone when I get about 50 ft. from my house so I have checked this already.
You need to check and upgrade your equipment instead of blaming your customers for all of the problems with your service. As far as your suggestions to save on bandwidth they are ridiculous, its like you are saying you can use a car but only this Model T and we are going to charge you twice what the Cadillac costs. Your data caps aren't even feasible in this day and age except that you are the only game in town for most of us. But I have a feeling that is going to come to an end here in the near future. Cable companies are starting to expand their service areas as well as AT&T expanding DSL and fiber optics.
If you want to stay in this game you will need to do a whole lot of improvements over what you have to offer now. The reality is that as other providers start to move into your market territory your customers will leave in droves because you can't or won't provide the services that we want and they can. We shouldn't have to disable everything to use the internet, especially our virus programs. Above all I want mine to update anytime it wants to.