cancel
Showing results for 
Search instead for 
Did you mean: 

Your download totals are wrong.....

Associate Professor

Re: Your download totals are wrong.....

New Member

Re: Your download totals are wrong.....

When I went to bed I had purchased 2 Gigs so I had 2.2 gigs left.  Computer was set to download updates at 3am.  Just got up and I have 1.8 gigs left.  How?  2am-8am is the bonus time and yet it shows usage on both sides of the meter.   I've had this service for over 2 years and this is the first time I've had this problem of the data draining like this.  In the past I could connect it to some event like watching a tv show or movie but we stopped that because of the data usage.  Charles you're right we can't prove it's their failure so we all are stuck with it.  I'm pretty sure no one is hacking in from outside but I changed the password to our router and the only reason I haven't taken a snapshot of their meter is this is a new computer with Win 8 and in order to do so I have to download the program to do it. 
New Poster

Re: Your download totals are wrong.....

windows 8 and 8.1 have a feature under windows ass. called snipping tool that allows you to capture a section of your screen and paste it to windows paint
New Member

Re: Your download totals are wrong.....

I'll try that when I can.....I left the house with 1.8 gigs and was gone for 2 1/2 hours.  Computer was off and my refrigerator promised me that it would not look at porn while I was gone.  Well just turned on computer when I got home and I'm down to 831 mg left.  Going to hook up using my iPhone and Verizon until I get data reset.....
New Member

Re: Your download totals are wrong.....

Highlighted
New Member

Re: Your download totals are wrong.....

First one I from around 10:30 - 10:45 am today.  Router was unplugged and the second one is from about 1:45 pm when I got home.  Over half of what I had is gone without anyone using it.  I was home alone when I left and no one else was here and when I got home I was still the only one here so there is no way we used this.  All updates are either on manual or set for after 2am. 
New Member

Re: Your download totals are wrong.....

It still beats dial-up (hehehehehehehe).
New Member

Re: Your download totals are wrong.....

Not by much in speed and I get faster with 3G with verizon than I do this
Alum

Re: Your download totals are wrong.....

Hi RayandDeb,

Thank you for posting the screenshots. Can you provide me a recent case number or the serial number on the back/bottom of your modem? We will investigate. Looking forward to your reply, thank you

- Chris
New Member

Re: Your download totals are wrong.....

Model HT 1000   P/N 1503308-0003

SN B1 0005249560 AA


I am picking up another modem now in our area name Foster, is there someone new to your system out here?  Is it possible even though they can't login to our system that since the systems are close together that when they are on net it gets credited on our account?  We have lived here for over 2 years and have never had this problem before but we have never picked up the signal from anyone else's modem before either. 

Also here are 2 new screenshots, one from last night 5/17 at 8:15pm right after I bought 2 G's worth of tokens and then the other is from a few mins ago 5/18 at 5:00pm.  I surfed the web for awhile, was on FB and paid some bills and was on till 1 am, give or take.  Was gone all day until now but son was here and may have checked his e-mail today.  Usage still high but nothing like the last few days.