I know I'm picking up someone else's wifi signal but this is a new occurrence just like my data drain is. I don't think they have hacked in and even if they were we have changed the password but the drain continued. I'm not exactly sure how they measure the data amounts and my question is: is it possible as they use their internet on their system that it is getting charged to my account?
This just started and I've never picked up another wifi in the area before now. Seems suspicious to me that there is apparently a new customer in the valley and this starts on my account.
I do have the ad blocker on and have tried to disable all those video ads that just start running but some of them do slip through.
What this displays are all of the posted 13.1.1 codes, the dates for when they occurred, and the duration of each disconnect. The longest disconnection posted is 12 seconds; however none of these disconnections appear on 5/16/15.
After gathering your status meter screenshot, what we will need to do is ensure that when you disconnect the LAN cable from the back of your modem, the top light of your modem labeled 'LAN' shuts off. Then you can leave it unplugged for a few hours while you are out. When you return home, be sure to plug in a single device if possible to your modem. Take a screenshot of your status meter and compare. We'll be able to compare your usage reports and time that the cable was disconnected on our end after you let us know it has been done.