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accessing Customer support

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New Member

accessing Customer support

PLEASE send advice on how to access REAL customer support for HughesNet. Thanks.
18 REPLIES 18
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Moderator
Moderator

Re: accessing Customer support

Hi pbpollak,

Thanks for posting and welcome to the community. This is one place you can get support, how can we help?

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Member

Re: accessing Customer support

Thank you. First, I'd like to know when I will receive my router? The installer did not bring one when he installed the equip. yesterday.
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New Member

Re: accessing Customer support

This reply was created from a merged topic originally titled I need a copy of my order. Please have one sent to me..

The sales rep tells me he sent my order confirmation to the wrong email address. I need a copy of it to pay the bill. How do I get it?
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New Member

Re: accessing Customer support

This reply was created from a merged topic originally titled Missing Equipment.

When will I receive my router? The installer did not bring one and my service has been activated although I do not have service.
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New Member

Re: accessing Customer support

Second, Please "hold" my account. My account was activated and I do not have all the equipment I contracted for and need to use it.
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New Member

Re: accessing Customer support

Third, Please send me a copy of my order. The sales agent did not send one to ME. He apparently sent it to someone else.
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Moderator
Moderator

Re: accessing Customer support

Hi,

I've located your account and can investigate further to address your concerns.

I see that you're getting one of our D-Link routers. I'll see if I can find an ETA on that and let you know, but if we're shipping it, I would think it would be there within 10 business days or less.

I also see we've already updated your account with the correct Gmail address. At the very least, you will need your SAN (your account number) to pay your bill. You can find your SAN in the System Control Center (SCC) by typing 192.168.0.1 into the address bar of your browser and hitting enter. You'll see the SAN at the top of of the page; it starts with "DSS".

I noticed you were wondering about your contract, our legal site is where you can find the subscriber agreement: http://legal.hughesnet.com/SubAgree-01-01-15.cfm

Feel free to post additional questions here in this thread, I know you're a new customer so I anticipate many questions!

-Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: accessing Customer support

OK, looks like we don't have the means to re-send the confirmation e-mail, but I can show you where to find the same information from the e-mail that are significant.

In my previous post, I've already explained how to find your SAN. 

The next things are your order number and date, and I've pulled those up for you: 
Order #: 10783034
Order date: 08/27/2016

The main thing is the billing information. You can find your current billing information in the Support Center. 

How to Sign Into Your
Support Center


1.      
Visit your Support Center here: http://supportcenter.myhughesnet.com



2.      
Click the “Sign In” tab to visit your sign in
screen.




 

3.      
Enter your HughesNet user ID and password, then
click “Sign In” to sign in.



 

4.      
Alternately, you can use an existing e-mail or
social media account to sign in.



 

5.       Once logged in, scroll down to find your billing information and pull up your latest invoice in the Billing Account Management panel.






Finally, there are the estimated month recurring fees. I'll e-mail that to you separately.

Let me know if you have more questions.



Thanks,

Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Member

Re: accessing Customer support

Thank you so much! Now, How do we adjust my account and billing date to start AFTER I receive my router?