For the reps to be able to help with speed issues they will need some speed tests to be run in a specific way. The instructions for those speed tests are here. Please be sure to read the instructions thoroughly and run the tests as outlined.
If you run any upload tests, there is a discrepancy in the file size between the main page instructions and those of the "in depth guide". You can use the 3MB file size for upload tests.
We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.