You're welcome, Crystal! Ah, your Bonus Bytes were indeed used.
Thanks for checking on the coax for me, the diagnostics are still indicating something going on with your equipment so as a courtesy, I will send a tech to repair your site.
Your dispatch is currently scheduled for Friday, Feb 10, 2017 between 2:00 PM-05:00 PM. Call us at 866.347.3292 and reference case #102617155 if you need to reschedule. Please let me know how the site visit goes.
As for DirecTV, the most surefire way to ensure it doesn't download without your knowledge is to disconnect the DirecTV unit from the internet when not in use.
If you have additional questions feel free to post back.
Thanks,
Liz
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Slow performance? Click me!