I sincerely apologize that the actual Bonus Bytes hours weren't made clear to you during the sales call. If you feel these Bonus Hours do not meet your needs, you are free to call in at 866.347.3292 to cancel your service without penalty. You are within the first 30 days of installation, so there will be no early termination fee if you decide to cancel.
Our QA department returned the following results:
Date of sale: March 16th, 2016
8:00: Agent verifies the package the customer was going to obtain was the 10MBPS, 10GB anytime, and 50GB bonus for $69.99/mo. w/ free activation and installation. Customer confirmed.
10:45: Agent informs account holder of the provider through whom service would be allocated and confirms the speed of up to 10MBPS, 10GB anytime, and 50GB bonus, having a 60GB total monthly allowance.
The agent did disclose anytime/bonus bytes however did not disclose that bonus bytes were restricted to 2AM – 8AM local time.
We have addressed the agent, coached them on the correct way to disclose data, and administered a written warning.