Dear Mr. Egener,
Thank you for contacting HughesNet Support.
I understand you are not getting your daily refill. Thank you for bringing this to our attention, your time and efforts are highly appreciated.
I would like to inform you that Hughes has rolled out a new feature called the Download Bank. This feature allows you to keep some of your unused download allowance from one day to the next and as a result, your maximum download allowance will be set to double your daily download allowance (375 MB * 2= 750 MB).
Previously, the Status Meter measured the daily Download Allowance. Now with the Download Bank, the Status Meter will measure twice as much of your Download Allowance. One hundred percent will now represent two days of the Download Allowance. If the Status Meter indicates 50%, that means you have 1 full day's worth of Download Allowance available. If you take advantage of a Restore Token, your Status Meter will reset to 50% (one day) of your Download Allowance.
Please visit http://customer.kb.hughesnet.com/Pages/4940.aspx for more information.
Hope this helps! For additional questions, please contact us at 1-866-347-3292 or online at http://supportcenter.myhughesnet.com via Chat or Email. We are open 24/7.
. Again, thank you for contacting HughesNet Support. Have a great day!
You have changed your floor mat .. no wonder why I run Short .. before I never ran short and now ???????????? ..... This does not look right to me...
Solved! Go to Solution.
DW6000 & HN7000s units assigned to certain transponders that had the "Roll-over" bank enabled and all legacy HN9000 systems (read as "daily refill") have always, since inception had a maximum of two day accumulation.
What is misleading I guess is that the status meter shows that as 100%.
If you deplete all your allowance on "day one" by 2 am you have nothing to "roll-over" so when the next days refill occurs, the meter reads 50%.
Speaking as someone that had a 7000s, the system has always, since inception, worked that way.