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callers cannot hear me on hughesnet voice

New Member

Re: callers cannot hear me on hughesnet voice

Thank you for your assistance in this matter.  I hope this is resolved soon, since we have no cell phone coverage at our home, having this service working really is critical to us.
New Member

Re: callers cannot hear me on hughesnet voice

Is there anyone there to help us, we heard that it was resolved friday????? no call or email to inform us not to mention IT STILL DOES NOT WORK.   We want and need to cancel this service immediately...this is no contract since we have not had a day of service working since day 1,,,we have the right to opt out and we need to get our reliable pots line back!
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Moderator

Re: callers cannot hear me on hughesnet voice

Hi Donna,

I would like you to know we are now working with our engineering team specializing in Voice service to get your issue resolved quickly. all diagnostics have been run and the information has been sent to them. We'll keep you updated if you need to do anything, our engineers may just reach out directly to you over the voice service to test some things (even if they cannot hear you, or vice versa). Thank you for your patience and we will be in touch.

Thanks,
Amanda