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can't access Treasury Direct

xxx
New Member

can't access Treasury Direct

I get a "secure connection failed" error when trying to access www.treasurydirect.gov from the latest version of Firefox.  Similar message when I use Chrome and Safari.  Tried deleting browsing history and cache, still did not work.  Called Treasury Direct customer service, they insisted that the problem is with my ISP, HughesNet.  Skeptical, I went to a coffee shop with a different ISP and was able to access the Treasury Direct site with no problems. 

 

What do I need to do to be able to access treasurydirect.gov without going to the coffee shop first?  Thanks.

31 REPLIES 31
Associate Professor

Re: can't access Treasury Direct

Have you tried disabling Web Acceleration?  I can access it just fine with WAS disabled.

Please follow the directions below to disable Web-Acceleration.

1: Visit http://192.168.0.1 in your web-browser.
2: Click the "i" icon at the top of the HT1100/2000w System Control Center (also known as the SCC).  It is highlighted in red in the image below.
photo skUivVb.png

3: Click on "Web Acceleration" then "Control" outlined in red.
photo jnchLQt.png

4: Click on "Web Acceleration Enabled", this will change to an orange button that says "Web Acceleration Disabled".
photo mQGk0j9

5: Restart your browser and try using the service that isn't working, please let us know how that works for you.


Moderator

Re: can't access Treasury Direct

Hello xxx,

 

Welcome to our community and thank you for your post. I see that this issue came up at the end of last year also, but seems to have fixed itself eventually. I will reach out to our network engineers to find out more. For now, @C0RR0SIVE's steps are a good workaround.

see here: This site can’t be reached The connection was reset error message.

 

Thank you,

 

mo3
New Poster

Re: can't access Treasury Direct

I am having the same issue....cannot access Treasury Direct.  I went through the steps mentioned above by CORROSIVE, but no luck.  Any other suggestions?  I've been trying to access since 4/1/18 without success.  This same problem crops up from time to time but is normally resolved within a couple of days....do I need to go to a different provider in order to access my account?  Thanks for any help!

Moderator

Re: can't access Treasury Direct

Hi everyone,

 

Our engineers were able to reproduce this issue and are currently working to find the root cause so it can be fixed. in the meantime, to access the website, C0RR0SIVE's instructions should be a good workaround. If it isn't working, I may be able to manually alleviate the problem on my end. @mo3, I'll be making a change today and will get back to you to see if it works. I will keep all of you updated on the progress.

 

Thanks,

Amanda

Tutor

Re: can't access Treasury Direct

Interesting. I get there with one click. Web acceleration enabled.

mo3
New Poster

Re: can't access Treasury Direct

Hi Amanda,

 

Any update yet on the issue of not being able to log into Treasury Direct?  This is becoming quite frustrating.

 

Thanks again for your help!

 

Mo3

Moderator

Re: can't access Treasury Direct

Hi mo3, 

Sorry, I have not. I did try to make the adjustment on your modem but still could not get the tests to pass. Could you try to access mobile.treasurydirect.gov? Also, see if accessing an internal page, like https://www.treasurydirect.gov/RS/UN-AccountCreate.do  works. I will continue to stay with our engineers to get the latest information.

 

Thank you

Amanda

Highlighted
mo3
New Poster

Re: can't access Treasury Direct

Hi Amanda,

 

No luck with either of your suggestions.  Please let me know when a fix has been found. 

 

Thanks!

 

Maureen

Tutor

Re: can't access Treasury Direct


@Amandawrote:

Hi mo3, 

Sorry, I have not. I did try to make the adjustment on your modem but still could not get the tests to pass. Could you try to access mobile.treasurydirect.gov? Also, see if accessing an internal page, like https://www.treasurydirect.gov/RS/UN-AccountCreate.do  works. I will continue to stay with our engineers to get the latest information.

 

Thank you

Amanda


It's no help to the people with the problem but be advised both of these links work well for me.