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can't access Treasury Direct

Freshman

Re: can't access Treasury Direct

I have tried this with no success.

mo3
New Poster

Re: can't access Treasury Direct - temporarily disabling IPv6 on your device.

Amanda,

 

Please tell me how to disable IPv6 on my laptop.  I live in a very rural area and do not get cell phone service at the house so I cannot access my Treasury Direct account via my cell phone.  I am not a "tekky" person so I need step-by-step directions on what to do in order to disable IPv6.  I am using Internet Explorer if that helps.

 

Just like the previous posters, this is beginning to COST ME $$ since I cannot access my Treasury Direct account.

 

Thanks again for any help you can provide.

 

Mo3

Highlighted
mo3
New Poster

Re: can't access Treasury Direct - temporarily disabling IPv6 on your device.

I was able to "Google" how to disable IPv6 on my laptop and it worked!  I was able to access Treasury Direct.  Thanks to everyone for their suggestions.  While some did not work, this one worked for me.

 

Thanks  again!

Moderator

Re: can't access Treasury Direct

Hi mo3,

 

I'd recommend following Option 2 in this guide as it is the most common way to disable IPv6: https://www.tenforums.com/tutorials/90033-enable-disable-ipv6-windows.html#option2

 

@BruceD - what operating system are you using? If you are on a Windows computer/laptop be sure that you are disabling IPv6 on the adapter you are going to use (won't work if you disable IPv6 on your wireless connection but browse online with a wired connection)

 

Thanks,

Amanda

 

 

Freshman

Re: can't access Treasury Direct


@Amandawrote:

 

I'd recommend following Option 2 in this guide as it is the most common way to diable IPv6: https://www.tenforums.com/tutorials/90033-enable-disable-ipv6-windows.html#option2

 ***
@Thank you, @Amanda ... this solution worked for me.  As an aside, but perhaps related, every message in this thread has been relegated to my spam folder by gmail because "many messages from hughes.net are spam."

Moderator

Re: can't access Treasury Direct

Hi shardie1, maybe Gmail thinks that the amount you are receiving constituted as spam.. I've had many of my subscribed emails end up in junk/spam on Gmail simply because I received a lot but didn't open them all. Usually rewards points updates and coupons Smiley Happy There should be an option to mark them as "not spam" so they go into your regular inbox again.

 

~Amanda

Freshman

Re: can't access Treasury Direct

   Just now I was able to access the Treasury Direct web site by disabling the IP6v AND then saving the new setting.  If you don't hit the save button, it won't work. 

   After conducting my business, I returned to the system control page and reset the IP6v to automatic AND then saved the changes.  It makes a world of difference if you SAVE the changes.

New Poster

Re: can't access Treasury Direct

Don't know of this problems solved yet? Spent 4-5 hours with Apple Sr Tech rep and tried eveything under the sun.  Conclusion Hughes Net is the problem. I can't figure out why can access almost every other site including US Treasury home page just not Treasurydirect.gov. Apple decided it was a router problem with Hughes net. Very frustrated, anyone hear anything new?

Nevada

Moderator

Re: can't access Treasury Direct

Hi Nevada, have you tried the above workaround of disabling IPv6? 

 

~Amanda

New Poster

Re: can't access Treasury Direct

Didn't work for me.  I am able to log in when using a computer at a different location.