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can't stream on smart tv

New Member

can't stream on smart tv

I have the belkon router and Phillips smart TV when I do the connection test on TV it says pass on home network and pass on internet but says your download speed is to low for streaming. Download speed 0.1Mbps
8.0 Mbps or 1080p
5.0 Mbps HD
2.5 Mbps SD
Please help me resolve this issue so o can watch Netflix its been two weeks and in reality its always slow and reloads when watching movies on smart tv

Note: This conversation was created from a reply on: Poor excuse for Internet!!!!!! SLOW half time doesn't work.

Re: can't stream on smart tv

Hello Shelly,

I'm sorry to hear that you are experiencing slow speeds with your service. I would like to address your concerns. Please post a recent case number or the serial number on the back/bottom of your modem. Once we have your account info we'll be able to run remote diagnostics on your site.

Also to better assist you please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.
Speed test:

Thank you,