cancel
Showing results for 
Search instead for 
Did you mean: 

cannot connect any devices to internet

New Poster

cannot connect any devices to internet

i have not been able to use our internet for a week now because there is an exclamation mark on my wifi symbol. every device that i have tried to connect fails. i have called customer support almost every day & they say that they will have someone sent out to our house but, no one ever shows up. no one calls or comes out.

at this point, after trying to fix it myself & looking up different possible issues that could be the cause of the problem, i don't think that anyone needs to come fix it. i think the actual router is the issue.
i have talked with customer support & they couldn't find anything wrong. when i type in the IP address it still says that there is no internet connection.

any other suggestions? or should i call & ask to be sent a new router?
13 REPLIES 13
Distinguished Professor IV

Re: cannot connect any devices to internet

@jtennant0703 

 

Where is it that you're seeing the exclamation point?  Is it on your devices or, if you have a LAN cable connectible device to access the modem, in the modem's System Control Center?  If it's in the System Control Center, are you seeing it in the State Code line, and if so, what is the accompanying State Code?


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: cannot connect any devices to internet

it's showing the exclamation point on my devices that i try to connect. it may also be in the other thing that you said, but i don't know what that is or how to see it.
Distinguished Professor IV

Re: cannot connect any devices to internet

@jtennant0703 

 

If you're using a device that is connected to the HughesNet modem with a LAN cable, click on the blue System Control Center link in my prior reply.  The page it will take you to will have a System Summary box near the top.  In that box will be a State Code and, if it's anything other than 0.0.0, there will be an exclamation point on the right hand side.  The State Code can give a quick indication of what's wrong.

 

This is mine, though it's this way due to me having the 5Ghz radio deliberately disabled...

 

Capture.JPG


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: cannot connect any devices to internet

i can't get to that. i've tried putting in the IP adress on everything & it says can't connect.
Distinguished Professor IV

Re: cannot connect any devices to internet

@jtennant0703 

 

You're connected directly to the HughesNet modem, with no 3rd party router in between, correct?   

 

If so, can you get to it by using the following address?  

 

http://www.systemcontrolcenter.com/

 

If so, click on System Status at the top of the page and that should take you to the page with the information.


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: cannot connect any devices to internet

i have it connected to the playstation through the cable. when i try to go to that website or type in the IP address it still says it can't connect.
i have also tried connecting it to my laptop with the cable and do the same thing (systemcontrolcenter & IP address) but it gives me the same message.
Moderator

Re: cannot connect any devices to internet

Hello @jtennant0703,

 

Thank you for contacting us. I am sorry to hear your service is currently down. We do not have communication on our side so I am unable to provide information on the specific issue you are experiencing. I do see you called in to have a technician come out. It looks like our scheduling department has been attempting to contact you for the past two days but they have been unable to reach you. By law, the technician is not allowed to show up without customer confirmation. This is why customer contact is an important step.

 

If you would like to provide a better contact number, please private message me this information. I apologize for any inconvenience this has caused and I hope our scheduling department is able to reach you soon. 

 

-Damian 

 

 

 

New Poster

Re: cannot connect any devices to internet

i have given them my cell phone number & my husband's phone number & i never got any phone calls from them between Tuesday - Thursday. no missed calls or voicemails on my end.
i'm gone during the day at work & my husband is home so he's been waiting for them all week.

is there a phone number i can call to talk to them? because i've given them the only 2 phone numbers we have.
Moderator

Re: cannot connect any devices to internet

@jtennant0703

 

It appears the dispatch was canceled today, as it has been 5 days without any contact. I understand you believe you did not receive any calls but our scheduling notes show many attempts on different days. It is possible the number we have may have been entered incorrectly which could have caused this. I highly recommend calling our support number at 1-866-347-3292 and having another appointment scheduled as well as inquiring about the number that was originally attached to your service order. If it was a mistake on our part and it is confirmed by the representative you speak with, I will provide compensation for the inconvenience. Please keep me updated on the results of your call with us. 

 

-Damian