Even if they had the installers give ten minute seminars on the first twenty days of resets, what a finite amount of data means and how to monitor the amount of data used, and even had them sign off that they understood all of this, there would STILL be people that would run out of data and not understand why.
The emails help some. Flyers would help some. A "Welcome to Hughesnet" introductory booklet would help some, but it would still happen.
For me, the minute I hear there is a limit or finite amount of anything I'm on it like a hawk. From the very first day I had Hughesnet I watched my data and there has never been a day when I didn't know I was going to hit the wall before I did. From day one. Nearly twelve years.
Again, though, no matter how much explanation there is, it will still happen. People will still run out of data and be surprised they did.
True, very true.
The bytes are always greener on the other ISP
Not always. For the last year I have been able to get Frontier DSL with "up to" speeds of 24 Mbps, no data caps all for a mere $39.99 per month and a whole bunch of taxes.
The reality is that my land line is "scratchy" and gets worse after a hard rain.
My Hughesnet just works.