connection and speed problems

[ihinesm]

I am constantly getting kicked off the internet and have to disconnect on my smartphone or tablet. I also keep getting a message that the status meter can't complete its task. I have been monitoring my speeds with the app and they were poor for the entire evening. I had to switch to Verizon data to complete an order. I am now on my laptop and not using a router and I will have the same problem with poor speed and disconnects so it can't be my router. When I first started with you everything seemed fine but it has been going downhill steadily in the past 2 to 3 weeks. I do not want to pay for poor service. I need this fixed or you will lose a customer.

[Gwalk900]

irst thing is to open the Modems internal SCC (System Control Center) at 192.168.0.1 and see if you have any active error codes.

[Amanda]

Hello ihinesm,

Thank you for visiting us here in the community and welcome! I was able to locate your account and saw the problem right away. It seems there is an alignment issue with your dish outside. I can send a technician to you who will fix it for free. Can you let me know your availability so we can schedule someone?

Thanks,
Amanda

[ihinesm]

Thank you!  I can be home on 2/20, 2/21, 2/24.

[Amanda]

Hello ihinesm

Great! I was able to schedule you for 2/21 between 8AM-11AM. Please let me know before then if that time does not work for you.  Have a great weekend

Amanda