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data allowance problem

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New Member

data allowance problem

anytime data allowance before 8  3.30.2016am 5753 , now 9 am 4979 = 774 mb used in that hour.
Now see the screen capture which shows the usage for 8 am to 9 am at 12.7 BM.

Can someone explain the discrepancy that 12.7 mb of anytime usage equates  to losing 774 mb of anytime data allowance?



17 REPLIES 17
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Moderator

Re: data allowance problem

Hi Ron

I don't see any numbers indicating 12.7MB, 774MB or 5753 - do you have those images?

Thanks
Amanda
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New Member

Re: data allowance problem

the numbers on the graph only show up  when i have the cursor over it so when i move the cursor to use snip it the numbers go away so unless you know of a way i can capture that ( other than using my digital camera to take a photo of the monitor, scan it, then attach it, which WOULD work,  i suppose, but holy crap really dont think i should have to do that)  you will just have to take my word for it that is what it says when i look at it,
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New Member

Re: data allowance problem

And no Amanda, i did not take a snip image yesterday that would show the anytime of 5753 at 8 am, i just wrote it down on a little piece of paper for my own use. Like i do every day. but maybe i should start taking daily snip its. which is what i would have to do, since there is no other way of looking at the remaining anytime data numbers going backward, not that I know of anyway. Do you know of something or someway to see that going backwards that I dont, please let me know, thanks,!
Highlighted
Freshman

Re: data allowance problem

For one thing you could install a free network monitor such as Glasswire or Networx to keep your hourly history.
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New Member

Re: data allowance problem

Deep diver thanks for the tip, but for some reason im getting an error message , one that ive never seen before when i download programs, when i try to download either of those programs. But I am able to download and run other programs. Which i find interesting, but not interesting enough to try to trouble shoot it, not right now anyway.

But in the meantime, maybe Amanda will answer my question.
Highlighted
Honorary Alumnus

Re: data allowance problem


Are you downloading Glasswire direct from the publisher ?

https://www.glasswire.com/help/



What type of error message are you getting ?


On the hourly display, remember that it is #1, a HISTORY, a "look back over the shoulder" rather than a real-time usage meter. #2, it has recently just been "updated" and seems to have an error or two yet. See this topic:

https://community.myhughesnet.com/hughesnet/topics/error-in-new-history-display

On the basis of that you really have to wonder if you can trust its output until all the bugs are worked out.


If you feel you are losing data the first step is to do the modem isolation test:

That will tell you in pretty short order if the data loss is on the Hughes end or your end.


Highlighted
Freshman

Re: data allowance problem

Note "On the hourly display, remember that it is #1, a HISTORY, " is not referring to Glasswire, it is refrring to the HughesNet History.
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New Member

Re: data allowance problem

Hi g walk. No, i dont think im really actually losing any data. Im asking why774 mb of data was subtracted from my data allowance from 8 am to 9 am today when the usage graph, system shows i used 13 mb. So, yeah i dont trust either figure. to be perfectly honest. I was up at 6 am and updated windows, anti virus, browsers etc and it was all completed prior to 8 am but yet i have 774 deducted from my anytime allowance. I have seen and performed the above test before, and have never encountered a data loss. In fact, most days, i dont see anything wacky at all. Just at the 2nd to last day of the month in February and again, at the penultimate  day of the month, in March.

I suspect that the actual real accuracy of any of the data usage numbers that HN puts out as quite precise are in actuality very very UN-precise, and based on something other than an actual way to really measure how much internet band with I am actually really using. But i have no way of realy actually knowing that, which is why I just asked my original question. Which i suspect I'll never get an actual answer to. (I dont actually mean this to sound as bitter and sarcastic as is sounds, I just have a very strange  sense of humor. All in all I have been very happy with HN  over all, its been very reliable, reasonably fast, and customer support has improved considerably from a few years ago, )

And on the glasswire thing, yes i tried to download from the publishers site ( NOt that dreaded cNET bloatware site)

here is a snip it of the error message; have you ever seen anything like this before? I really have no clue as to how to address that.

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New Member

Re: data allowance problem

That error is caused by not downloading the entire file, as you can see the end of the file name is ".part" meaning it did not finish downloading. Or, it downloaded an got corrupted. Do you have an anti-malware installed such as Malwarebytes?