Hello Patti
I think we might have this halfway explained... Do you know if your data resets everyday or once a month? Please remember if you have a daily download allowance then your allowance will only carry over for 2 days, then on the second day will go back to showing 50%... We've since done away with this on our new Gen4 service because it was difficult to explain, among other reasons. If your data does not reset everyday and this is not the case, we can take a look at your system and see if we can figure it out ourselves.
Thanks
Amanda