Hello
I was finally able to locate your account after a little digging... I see from the previous notes the users in the home are yourself, your husband and son. From the modem, I see there is an Xbox being used - assuming this is your sons, do you know what he may be using it for? There are some really big video game updates that can be anywhere from a few megabytes to sometimes even 10 gigabytes! That's half your monthly Anytime allowance!
I see you've been a customer for a really long time - about 11 years in fact! Your son has probably grown up with the service so I am sure he understands it. Not trying to place all the blame on him, but those Xboxs are really, really bad when you are trying to save on data. While the Xbox cannot be set to download game updates in the middle of the night, it can be turned on if your son is up late during the bonus period to start the updates and he can set it to automatically turn off before the bonus period ends. This should help a lot - I can send instructions and tips for data management with the Xbox if you need it.
There seems to be some video streaming and downloading going on too. I know you are very aware of the importance of limiting data-intensive activities when you have a capped service, but it could be possible that maybe the rest of the house doesn't know the data cost of putting on a TV show for background noise
Since you've been a customer for a very long time and I know we probably haven't done a whole lot to show our appreciation, I am going to increase your monthly data allowance and lower your bill at the same time. What I would really appreciate in return is you coming back and letting us here in the community know how your data management is going. Please do let me know if there is anything I can help with or maybe something we can give advice on.
Thank you
Amanda
I was finally able to locate your account after a little digging... I see from the previous notes the users in the home are yourself, your husband and son. From the modem, I see there is an Xbox being used - assuming this is your sons, do you know what he may be using it for? There are some really big video game updates that can be anywhere from a few megabytes to sometimes even 10 gigabytes! That's half your monthly Anytime allowance!
I see you've been a customer for a really long time - about 11 years in fact! Your son has probably grown up with the service so I am sure he understands it. Not trying to place all the blame on him, but those Xboxs are really, really bad when you are trying to save on data. While the Xbox cannot be set to download game updates in the middle of the night, it can be turned on if your son is up late during the bonus period to start the updates and he can set it to automatically turn off before the bonus period ends. This should help a lot - I can send instructions and tips for data management with the Xbox if you need it.
There seems to be some video streaming and downloading going on too. I know you are very aware of the importance of limiting data-intensive activities when you have a capped service, but it could be possible that maybe the rest of the house doesn't know the data cost of putting on a TV show for background noise
Since you've been a customer for a very long time and I know we probably haven't done a whole lot to show our appreciation, I am going to increase your monthly data allowance and lower your bill at the same time. What I would really appreciate in return is you coming back and letting us here in the community know how your data management is going. Please do let me know if there is anything I can help with or maybe something we can give advice on.
Thank you
Amanda
