Four posts and no responses until this. This is a corporate level avenue for help. When you post a complaint in here and a corporate rep responds, but you never respond back, that's not responding. Phone tech support is a different method, and we aren't referring to phone tech support. We are referring to this, on here.
Again, zero responses, except you saying that you responded.
It would also behoove you to respond with the case numbers or the serial number as requested by AMANDA below, who is a CORPORATE REP.
Start your own post. The Official Reps, WHO ARE AT THE CORPORATE LEVEL, will reply to you. Spamming everywhere isn't helping and is just annoying.
START YOUR OWN POST.