Are there any current error conditions in effect listed in the modems SCC ?
Have you tried toggling your Web Acceleration to the "disabled" position ?
Assuming you have a HT1000/1100 modem:
Have you tried to increment to a different Web Acceleration server by using the following procedure ?:
Perform an MBX Reset, followed by an immediate disabling of Web Acceleration, followed by an immediate re-enable of Web Acceleration.
A Satellite connection has more "parts" than a typical terrestrial Internet connection. That being the case, it is subject to more "hiccups", those usually being of a temporary nature.
It is also the nature of a Sat system to be somewhat geographically isolated and that demands that the user be involved to some degree in the troubleshooting process.
Like it or not, that IS the nature of a complex communication system in a remote area.
The modem however has inside its self a rather extensive SCC (System Control Center) that displays information to the user as an aid in understanding the past and current state of the connection. Items of note include signal strength, a listing of past and present error conditions and two "tools" that the user can use to "correct" certain issues that arise ... enable/disable Web Acceleration and MBX Reset which can be used to reset the connection of the users terminal to the Hughes Network Acceleration Server.
I had made up the following "understanding SCC" lite as an aid to finding a way around the SCC.
The Web Acceleration & MBX Reset info is on the 5th "snip" down.
Remember, the SCC is the dashboard "lights & gauges" as to how your system is running.
So first some "verbiage" followed by the SCC snips in order of "depth":
Open the Modems SCC by entering 192.168.0.1 into your browser opens the Main Page.
The Main page is a sort of "at a glance" system check:
Data Allowance is shown in one area
In the area marked as #1 an Icon gives indicates System Status by color:
Clicking on the words System Status will open a more detailed page.
Useful information here includes Signal Strength, LAN Status and your assigned Gateway server.
In the area marked #2 an icon indicates System Information status by color:
Clicking on the words System Information will open a more detailded page.
Useful information here includes modem software version and Beam and Gateway assignments.
Clicking the smaill icon marked as #3 will open the modems advanced pages.
Here you find a list of present and past "errors" or conditions experienced by your system.
Some what deeper into the advanced pages is where we can "toggle" Web Acceleration in the event of page "timeout" problems or perform a MBX Reset.
This a usable link to the Jupiter State Code Manual:
If there is a problem suspected with your connection, a peek at the modems SCC is the place to start.