download speeds extremely slow

[Mark Miller1]

once again, it's a new month and my allowance has reset, but my download speeds seem like they are still in FAP mode. I know that you are going to check and tell me that I am not in FAP and that I have plenty of data remaining, I'm just stating what it seems like.
I have run speed tests from testmy.net. Posted below.
:::.. Internet Speed Test Result Details ..:::
Download Connection Speed:: 189 Kbps or 0.2 Mbps
Download Speed Test Size:: 7.7 MB or 7872 kB or 8060928 bytes
Download Binary File Transfer Speed:: 24 kB/s
Upload Connection Speed:: 481 Kbps or 0.5 Mbps
Upload Speed Test Size:: 256 kB or 262144 bytes
Upload Binary File Transfer Speed:: 60 kB/s
Timed:: Download: 341.493 seconds | Upload: 4.362 seconds
Tested At:: http://TestMy.net
Test Time:: 2015-07-28 19:58:17 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX US http://dallas.testmy.net
Validation:: http://testmy.net/db/WK5cQlLR.LJyBWtOF
TiP Measurement Summary (Download):: Min 0.07 Mbps | Middle Avg 0.2 Mbps | Max 0.25 Mbps | 21% Variance
TiP Data Points:: 0.19 Mbps, 0.21 Mbps, 0.21 Mbps, 0.25 Mbps, 0.25 Mbps, 0.21 Mbps, 0.19 Mbps, 0.19 Mbps, 0.2 Mbps, 0.19 Mbps, 0.19 Mbps, 0.19 Mbps, 0.19 Mbps, 0.2 Mbps, 0.19 Mbps, 0.18 Mbps, 0.21 Mbps, 0.18 Mbps, 0.07 Mbps
Client Stats:: http://testmy.net/compID/169224875675
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36 [!]

[Chris11]

Hi Mark,

Thank you for posting these results for us. There was work done on your site from your previous escalation, did you see any improvements from this? I checked the weather at your gateway and your site location. Your gateway had storms on the 27th, and at your location yesterday I see there were some thunderstorms as well. There were no reported outages, however I do see some calls made into our call centers from others in your area as well. It should clear up soon. In the mean time so that we have some more recent results from our official speed tests, can you run a few throughout the day?

http://supportcenter.myhughesnet.com 

FYI, when running speed tests from testmy.net, try using 12mb as the test size. It is the best size to use to accurately test your satellite DL and UL speeds. I look forward to hearing back from you soon.

Thank you,
Chris

[Mark Miller1]

I am not able to run the test through out the day, as i do work away from home. Here are current speed tests results at 12mb test size.

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 191 Kbps or 0.2 Mbps
Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes
Download Binary File Transfer Speed:: 24 kB/s
Tested At:: http://TestMy.net Version 14
Validation:: http://testmy.net/db/1uHDCBl0
TiP Measurement Summary:: Min 0.13 Mbps | Middle Avg 0.19 Mbps | Max 0.22 Mbps | 28% Variance
TiP Data Points:: 0.2 Mbps, 0.22 Mbps, 0.19 Mbps, 0.18 Mbps, 0.19 Mbps, 0.19 Mbps, 0.18 Mbps, 0.19 Mbps, 0.21 Mbps, 0.18 Mbps, 0.14 Mbps, 0.16 Mbps, 0.18 Mbps, 0.19 Mbps, 0.19 Mbps, 0.19 Mbps, 0.19 Mbps, 0.22 Mbps, 0.13 Mbps
Client Stats:: http://testmy.net/compID/169224866138
Test Time:: 2015-07-29 20:52:40 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX US http://dallas.testmy.net
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_ne...
Compare:: 97% slower than client avg, 98% slower than host avg, 99% slower than country avg, 99% slower than world index
1MB Download in 42.67 Seconds - 1GB Download in ~12 Hours - 3X faster than 56K
This test of exactly 12288 kB took 527.306 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36 [!]

[Mark Miller1]

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 200 Kbps or 0.2 Mbps
Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes
Download Binary File Transfer Speed:: 25 kB/s
Tested At:: http://TestMy.net Version 14
Validation:: http://testmy.net/db/KBrEjIcH
TiP Measurement Summary:: Min 0.13 Mbps | Middle Avg 0.2 Mbps | Max 0.23 Mbps | 23% Variance
TiP Data Points:: 0.2 Mbps, 0.2 Mbps, 0.23 Mbps, 0.21 Mbps, 0.2 Mbps, 0.21 Mbps, 0.2 Mbps, 0.2 Mbps, 0.2 Mbps, 0.21 Mbps, 0.22 Mbps, 0.21 Mbps, 0.18 Mbps, 0.16 Mbps, 0.17 Mbps, 0.2 Mbps, 0.19 Mbps, 0.18 Mbps, 0.13 Mbps
Client Stats:: http://testmy.net/compID/169224866138
Test Time:: 2015-07-29 21:52:31 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX US http://dallas.testmy.net
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_ne...
Compare:: 94% slower than client avg, 97% slower than host avg, 99% slower than country avg, 99% slower than world index
1MB Download in 40.96 Seconds - 1GB Download in ~12 Hours - 4X faster than 56K
This test of exactly 12288 kB took 505.155 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36 [!]

[Mark Miller1]

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 221 Kbps or 0.2 Mbps
Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes
Download Binary File Transfer Speed:: 28 kB/s
Tested At:: http://TestMy.net Version 14
Validation:: http://testmy.net/db/Rj3HL5Qh
TiP Measurement Summary:: Min 0.16 Mbps | Middle Avg 0.22 Mbps | Max 0.3 Mbps | 25% Variance
TiP Data Points:: 0.21 Mbps, 0.22 Mbps, 0.23 Mbps, 0.23 Mbps, 0.21 Mbps, 0.22 Mbps, 0.21 Mbps, 0.21 Mbps, 0.23 Mbps, 0.22 Mbps, 0.2 Mbps, 0.2 Mbps, 0.2 Mbps, 0.2 Mbps, 0.21 Mbps, 0.21 Mbps, 0.23 Mbps, 0.3 Mbps, 0.16 Mbps
Client Stats:: http://testmy.net/compID/169224866138
Test Time:: 2015-07-29 22:52:03 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX US http://dallas.testmy.net
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_ne...
Compare:: 38% slower than client avg, 97% slower than host avg, 99% slower than country avg, 99% slower than world index
1MB Download in 36.57 Seconds - 1GB Download in ~10 Hours - 4X faster than 56K
This test of exactly 12288 kB took 456.116 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36 [!]

[Mark Miller1]

Slightly better in the very early morning, but still too slow for what I'm paying for.

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 1018 Kbps or 1 Mbps
Download Speed Test Size:: 12 MB or 12288 kB or 12582912 bytes
Download Binary File Transfer Speed:: 127 kB/s
Tested At:: http://TestMy.net Version 14
Validation:: http://testmy.net/db/2hEHBoRn
TiP Measurement Summary:: Min 0.58 Mbps | Middle Avg 1.04 Mbps | Max 1.88 Mbps | 60% Variance
TiP Data Points:: 0.77 Mbps, 0.69 Mbps, 0.85 Mbps, 0.91 Mbps, 0.7 Mbps, 0.58 Mbps, 0.86 Mbps, 1.16 Mbps, 1.06 Mbps, 1.17 Mbps, 0.82 Mbps, 0.91 Mbps, 1.88 Mbps, 1.12 Mbps, 1.06 Mbps, 1.32 Mbps, 1.15 Mbps, 1.48 Mbps, 1.08 Mbps
Client Stats:: http://testmy.net/compID/169224866138
Test Time:: 2015-07-30 05:36:46 Local Time
Client Location:: US http://testmy.net/country/us
Target:: Dallas, TX US http://dallas.testmy.net
Client Host:: Hughes Network Systems http://testmy.net/hoststats/hughes_ne...
Compare:: 175% faster than client avg, 83% slower than host avg, 97% slower than country avg, 90% slower than world index
1MB Download in 8.06 Seconds - 1GB Download in ~2 Hours - 18X faster than 56K
This test of exactly 12288 kB took 99.081 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.134 Safari/537.36 [!]

[Chris11]

Hi Mark,

Thank you for posting these results. Can you run them at http://supportcenter.myhughesnet.com as well? 

Thanks,
Chris

[Mark Miller1]

here are those results

07/30/2015 21:04:17

227

582

07/30/2015 21:02:19

221

946

07/30/2015 21:00:12

211

1124

07/30/2015 20:58:15

214

1093

07/30/2015 20:56:05

196

814

[CharlesMcCool]

Ouch, thats bad

[Mark Miller1]

Apart from a couple anomalous readings, even slower this time.

07/30/2015 22:24:50

20582

494

07/30/2015 22:20:00

74

516

07/30/2015 22:14:48

36571

676

07/30/2015 22:09:40

118

609

07/30/2015 22:05:59

96

713

07/30/2015 22:01:56

84

696