cancel
Showing results for 
Search instead for 
Did you mean: 

download speeds have cratered!

Remy
Moderator

Re: download speeds have cratered!

Kirk,

 

Thank you very much for reaching out! The program you mention (SamKnows) was part of an FCC study which took place in 2015. Hughes no longer participates in the study. Since the program has ended, we no longer provide complimentary tokens to customers involved in the study. We appreciate your understanding, and thank you for being a valued HughesNet customer!

Thanks,

Remy

Kirk Merley
Sophomore

Re: download speeds have cratered!

thanks for letting us know!  time to look for an alternative vendor!!!

Kirk Merley
Sophomore

Re: download speeds have cratered!

can you tell me when and where Hughes users were notified of the cancellation of the program and the potential impact to be expected by the users?

Remy
Moderator

Re: download speeds have cratered!

Kirk,

 

The notification would've come from SamKnows/FCC that your ISP is no longer participating in the program.

 

Thanks,

Remy