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download speeds have cratered!

Kirk Merley
Sophomore

download speeds have cratered!

For more than a week, my download speeds have been awful.  Supported by both SamKnows and Test MY.  test my ID https://testmy.net/compID/661812674268  help!

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13 REPLIES 13
maratsade
Distinguished Professor IV

Re: download speeds have cratered!

Besides the test, what have you done to troubleshoot? 

GabeU
Distinguished Professor IV

Re: download speeds have cratered!

@Kirk Merley 

 

For testing purposes, please be sure to set up an account at testmy.net and run the tests while signed into that account.  This way the reps know for sure that the tests came from only your device and there aren't others mixed in, as the connection ID can vary, and can even end up being shared, between users.  

 

To post your results into a reply you can then click on "My Results" on the upper right of the signed in testmy page and copy/paste what's in the address bar.  

 

Lastly, if you have the standard Gen4 or 5 service, please be sure to consistently use the 25MB and 4MB test file sizes for the download and upload tests, respectively, when testing for troubleshooting purposes.    

 

For reference, the full testing instructions are here.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Kirk Merley
Sophomore

Re: download speeds have cratered!

reboot the modem

Kirk Merley
Sophomore

Re: download speeds have cratered!

diagnostics code is "fair access policy"  whatever that is

GabeU
Distinguished Professor IV

Re: download speeds have cratered!


@Kirk Merley wrote:

diagnostics code is "fair access policy"  whatever that is


That's means you're out of plan data and your service is being throttled.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Kirk Merley
Sophomore

Re: download speeds have cratered!

I'm in the Sam Knows program... that ain't s'posed to happen!

GabeU
Distinguished Professor IV

Re: download speeds have cratered!


@Kirk Merley wrote:

I'm in the Sam Knows program... that ain't s'posed to happen!


Hopefully when Liz is back on tomorrow she'll take a look at what might be going on.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Kirk Merley
Sophomore

Re: download speeds have cratered!

Thanks, Gabe.  It is still cratered...

maratsade
Distinguished Professor IV

Re: download speeds have cratered!

You will likely hear from @Liz  as soon as she has information to share with you, or has questions for you. It may take a bit. 

 

EDIT: resolved by Remy.