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e-mail delivery failure - 2

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Freshman

e-mail delivery failure - 2

(Note - starting new thread per Hughes net support request)

 

I am experiencing e-mail delivery issues over the last two weeks.  I usually do not receive an NDR until 2-3 days after sending the e-mail.  It appears to only happen on e-mails with attached documents.  On the most current NDR there are two errors attached. 

 

The first is an exceeded max retries without delivery.

 

Here is the text from the second:

X-CM-Score: 0
X-Scanned-by: Cloudmark Authority Engine
Authentication-Results: smtp02.hughes.cmh.synacor.com header.from=xxx@hughes.net; sender-id=softfail
Authentication-Results: smtp02.hughes.cmh.synacor.com smtp.mail=xxx@hughes.net; spf=softfail; sender-id=softfail
Authentication-Results:  smtp02.hughes.cmh.synacor.com smtp.user=xxx@hughes.net; auth=pass (LOGIN)
Received-SPF: softfail (smtp02.hughes.cmh.synacor.com: transitional domain hughes.net does not designate 184.53.1.144 as permitted sender)
Received: from [184.53.1.144] ([184.53.1.144:10678] helo=
 by smtp.hughes.net 
 (ecelerity 2.2.3.49 r(42060/42061)) with ESMTPA
 id 21/B2-05876-16B0AEE5; Wed, 17 Jun 2020 08:24:42 -0400
Date: Wed, 17 Jun 2020 08:23:54 -0400
Message-ID: <!&!AAAAAAAAAAAuAAAAAAAAABWNWZdXt8NFn/Vv4BHKJIMBAMO2jhD3dRHOtM0AqgC7tuYAAAAAAA4AABAAAAAggvsWqe4wS6GiNF+mW9/oAQAAAAA=@hughes.net>
MIME-Version: 1.0
Content-Type: multipart/mixed;
 boundary="----=_NextPart_000_000E_01D64480.B33CD7A0"
X-Mailer: Microsoft Outlook 16.0
Thread-Index: AQJP57ALkCsaupkegTJiCCeQ0fNirqfpdNpA
Content-Language: en-us

Posting rules removed some HTML code from error message - I can provide full error text if provided an alternate method to provide.  Thank you for your attention to this matter.
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8 REPLIES 8
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Moderator
Moderator

Re: e-mail delivery failure - 2

Good morning EMZ,

 

Thanks for the full error message, this is certainly helpful! So to be clear, if you send an e-mail without attachment to the same e-mail address, it sends successfully? 

 

Please private message me the e-mail address(es) to which you're trying to send e-mails with attachments, the e-mail address from which you're sending, as well as the full error message.

 

Are you trying to send via webmail or are you using a third party client like Outlook to manage your HughesNet e-mail account?

 

Since you said this started about two weeks ago, sending e-mails with attachments to that particular e-mail address used to work at some point?

 

Do you recall any changes to your system/settings two weeks ago?

 

Looking forward to hearing back.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: e-mail delivery failure - 2

It seams to bounce back mostly with emails that have attachments.  I can not be 100% sure that all mail has reached intended target as I was not monitoring general mail as it was less critical.  I looked back and I had a couple of NDRs as early as April but they became more prevelant in June.

 

I do use Outlook most of the time.  Occationally I use web mail but it is not very convienent.  Outlook is configured per instructions found on the Hughes Net community.

 

I am trying to PM the full email addresses how ever I am experiencing an authentication error trying to do so.  I will keep trying.  Any suggestions on how to get info to you privately would be appreciated.

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Distinguished Professor II

Re: e-mail delivery failure - 2

EMZ,

 

I think the only way to contact the mods on this site is by sending them a private message. 

 

When are you seeing the authentication error? Is this when you try to send a PM?  What does the error text say?

 

 

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Moderator
Moderator

Re: e-mail delivery failure - 2

Hi EMZ,

 

Thank you for this information and for the private message with the requested e-mail addresses. Let me escalate this to our e-mail admins to address. I'll post back once I have any updates or additional questions.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: e-mail delivery failure - 2

I received another NDR today.  This e-mail did not have any attachments and was a plain text note.  Here is the error received;

 

Reporting-MTA: dns; smtp.hughes.net
Arrival-Date: Wed, 01 Jul 2020 18:06:06 -0400
Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max retries without delivery
Status: 5.4.7
Final-Recipient: rfc822; xxxxx@statefarm.com
Action: failed
Last-Attempt-Date: Wed, 01 Jul 2020 18:06:06 -0400
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Moderator
Moderator

Re: e-mail delivery failure - 2

Good morning EMZ,

 

Thank you for this, I will send this over to the e-mail admins as well. I'll keep you posted on any updates as I receive them.

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: e-mail delivery failure - 2

Good morning EMZ,

 

Thank you so much for your patience while your case was investigated. For troubleshooting purposes, please test sending e-mails via webmail and let me know if you run into any errors. I know this is not how you usually e-mail, but this is for our confirmation whether webmail poses any issue.

 

Then please private message me a screenshot of your e-mail settings in your Outlook client. You'll want to pay close attention to any field where your PC name is supposed to go. If there is an IP address in that field instead, please change it to the PC name and see if the errors persist.

 

Looking forward to hearing back.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: e-mail delivery failure - 2

Test message from web mail client sent.  I will monitor for NDR and post an update.  Please note that NDRs have often taken 2-3 days after e-mail was sent.

 

Setting information being PM as requested.  Thank you for your continued efforts to resolve this issue.