I received a letter today regarding one of my wife and I email accounts. It appears that we are at a Severity Level 2 status on one of the accounts. They sent an Assurance Letter signature required stating that there is unusual activity on this account. My wife called and basically got accused of watching porn, sending spam and I don't know what else, beside berated and told
" You have a responsibility for this! or we will cut off your internet.
We have been long term customers and I have sent an email to the 24 hr support, demanding and apology phone call to her. I have learn over the years that as businesses record my calls for "training" to reciprocate with recording the call. We shall see if the apology comes through or look and listen on You Tube or your local news station to here the call