email login from Outlook 2019 rejected

[RobertOder]

Hi Liz:

Sorry, but the problem is clearly not solved.  Please see my recent reply to Amanda.  My Connection speed and latency are fantastic, especially considering the circumstances.  But access to email is terrible.  Although my email client (Outlook 2019) can log in, we only achieve data transfer about 10 percent of the time, or less.  And the data transfer is very slow, averaging about 50Kb.  

With communication so vital during this COVID crisis, we need functioning email.  Whats up?

Robert L. Oder

Former Hughes Engineer

[Liz]

Hi Robert, 

Thanks for letting me know, we've already escalated your case to engineering to look into.  Once I have any updates to share I'll post back.

  Your patience and understanding are much appreciated.

Thanks,
Liz

[Liz]

Hi Robert,

Thank you for your patience. The issue engineering resolved is different from your current concern with data transfer. Can you please provide more detail as to what is happening? When you say "data transfer" is slow and only 50kb, what are you trying to do? 

Is this sending email? Receiving?

Waiting for mail in the outgoing box to send?

Syncing?

Where/what is saying that the data transfer speed is 50kb?

  Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[RobertOder]

Your system is rejecting my Outlook login again.  Come on!  Can't you fix this?

[RobertOder]

And come on!  I have been with HughesNet 14 years now and I am NO freshman!  Iam about as senior as it gets around here...

I have had a lot of trouble with this system for a week now.  Do you guys even know how to fix it?

[maratsade]

Robert, you may want to reply to Liz's questions, so she will see your answers when she returns on Monday.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

RobertOder wrote:

And come on!  I have been with HughesNet 14 years now and I am NO freshman!  Iam about as senior as it gets around here...

I have had a lot of trouble with this system for a week now.  Do you guys even know how to fix it?

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[RobertOder]

I cannot wait until Monday.  email is essential at this time of crisis.  where are the damned system operators?

[maratsade]

To have help from the reps who operate on this site, you have to wait until next week, as they work only M-F.

To get the 24/7 tech support, you need to call the customer support line, or get on the chat. Keep in mind that due to the virus crisis, they're experiencing longer than usual wait times. 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

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@RobertOder wrote:

I cannot wait until Monday.  email is essential at this time of crisis.  where are the damned system operators?

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