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excess usage???

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kieferr111
New Member

excess usage???

I subscribed to Hughesnet for the 2nd time about a month ago. On the second billing cycle my 10 G data was used up in 5 days. This occurred even though I barely used the internet during this period. I called customer service and was given several excuses similar to what I see in this community. There is no way I used this amount of data in this amount of time. I did not get a case # during the call and we were cutoff. The Rep did not attempt to call me back. I am unable to connect to the status meter. This experience is so similar to the first time I subscribed. Very frustrating. I was told how much improvement was made since I was a customer the first time. I am not seeing it. 
BobK
22 REPLIES 22
HughesNetCorpor
New Member

I'm not an official rep...just a customer, but you mentioned you signed up about a month ago. Are you by any chance running Windows 10? I know that that Microsoft recently did a massive 'automatic' update on August 2nd. Here is the link to that Hughesnet announcement https://community.myhughesnet.com/hughesnet/topics/big-windows-10-update-august-2 Is it possible that this could be what caused your excessive usage? 
HughesNetCorpor
New Member

I just wanted to add that if you read through some of the conversations you will see many suggestions on ways to help you reduce your usage...especially if you have additional devices that are also connecting to your HughesNet Modem. I know from personal experience I have learned a lot just in this past week...and havesince adjusted my computer and browser settings. 
Gwalk900
Honorary Alumnus

Hi kieferr111,

Here is a procedure I have posted before. Perhaps it will give you a sense of direction.


There can be many reasons for losing data. In the end though it can only be either on the Hughes end or on the users end,

You should run a modem isolation test to see if it is on the Hughes end,

Here is the official graphic:



Follow the steps above and post screenshots of the before/after usage meter and the disconnect/connect times.

If you find that no usage occurs with all of your networked equipment disconnected we have to conclude that the usage is caused by something within your network.


While the following is a repost I think the steps apply to your situation as well:


In the event that no data was used during that period we can only conclude that "something" "somewhere" within your network is using data. It then becomes a "whodunit" and there are methods to determine that.

Divide and Conquer is the name of the game ... and it is essential.

A typical "home network" looks like this:


It is much too complicated to determine the "leak"

The Modem has access ... but we already performed an isolation test

The Router "guts" have access

Anything and everything with wireless range .. both authorize AND unauthorized devices COULD have access

Finally all wired computers have access.


During the troubleshooting phase the "network" MUST be reduced to the minimum number of variables.

It needs to have the router removed from the equation so as to look like this:

The number of variables has been brought down to a manageable level.


It now is time to download and install some software to track usage and identify what program and what process is or has been running and using data.

For this we need Glasswire:

https://www.glasswire.com/ help/

An important point here .....

GlassWire will only monitor the single computer upon which it is installed.

Later as the router is reintroduced, GlassWire will have to be installed on every Windows computer that is connected to the router


Another point to be made here is that if Windows IS the root of the issue ... it uploads/downloads sporadically .. it may take time to "catch it in the act".

So as to not "torque" the amount of usage displayed by GlassWire we need to change a couple of settings ... we don't need to count (later on when more devices are connected) "local" traffic.

Here are my suggested settings:

(click on picture for larger image)


Understanding the results:


Each computer, one by one needs to go through this process.

Once all wired computers have been "cleared" we can add the router back in to the mix with one major exception .... we have to disable the "radio" ...

We then want to test the "network" consisting of all "cleared" wired devices and the router "guts" to ensure they work well together as a whole.

Now comes the stickey part the re-introduction of the routers wireless function.

Its tough because I know of no software that will load on the variety of devices that CAN connect ... cell phone, tablet and so forth.

On laptop computers you can od course load GlassWire but that still leaves many potential avenues open.

The "Poor Mans" method requires great discipline. ALL devices other than a single one have to be and remain in a "hard off" state and that is not easy to do.

Run that single device over time and monitor usage carefully while still running Glasswire and the "difference" is ... the amount used by THAT device.

Of the devices ... Apple stuff is probably the worst ... VERY large updates on a random basis and the updates are very prone to "break" during download causing them to restart from the beginning ... massive data loss there.

It is essential that the router be properly set up !

Guest access MUST be disabled in the routers internal GUI

No "open network" :  

WPA-PSK [TKIP] encryption at the very minimum !

Clear all devices one by one with the understanding that the usage may be sporadic.

There are higher end routers that WILL track usage by individual device but these may be out of reach (about $200) for the casual user. That is the only way to be SURE of what is going through a network.







Gwalk900
Honorary Alumnus

Bill, (or mindbender if you prefer)  I have to ask how complaining to the AG is going to address the amount of data used on a subscribers computer ?

Is that not a function of all of the various OS and program settings as well as installed software ?

You are doing a disservice by suggesting a course of action that is not directly related to the problem.



yorkytime1
New Poster

Mindbender  I wish you would just go away.  Your facebook page is a joke.  You never offer solutions...you only complicate the matter with your suggestions.  Just go away!!!!!!!!!!
Chris11
Alum

Hello Kieferr,

Welcome, and thanks for posting. Data management can be a bit daunting at first, however there are easy was to find out if you truly have a problem that we need to look into. The steps so eloquently laid out by Gwalk are the ones you'll need to take. The modem isolation test once run and screenshots taken can be posted here. Then we can go over some of the more advanced practices. We hope to hear from you soon.

Thank you,
Chris
Ricky
Tutor

What is his Facebook page address?
GabeU
Distinguished Professor IV

"delivering what you promised and more!" - Mindbender.  Being happy about his own service, but abusive to those who had a problem.  This is before being banned due to his abusiveness, of course. 

Right, Mindbender/Mordacious/Bill? 


   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

Wow, Ricky.  Whatever they did surely fixed your speed issues, didn't it?  Sheesh.  Now you're #1.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

Actually, if you run a bunch when speed is high it will boost the average. I had this earlier today. If I ran a bunch around the same time that came back close to it pretty certain it would have boosted my average. I'm more concerned with the average low and if it stays low.

Speed tests are just a troubleshooting tool. Nothing I do really needs much past 6 Mbps other than it makes downloading large files much quicker and don't have to wait use the file. (Driver, OS, whatever)

GabeU
Distinguished Professor IV

How does one view the member rankings?
If you go to your results, and click on Hughesnet under "Provider",  it will take you to the Hughesnet average page. Up above is the member rankings option.  Click on that and it will show the rankings. 

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

CORROSIVE, here then click on Member Rank tab: http://testmy.net/hoststats/hughes_network_syste

EDIT: Like Gabe said.
GabeU
Distinguished Professor IV

Corrosive, those three tests you just did catapulted you up the rankings.  LOL. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
BirdDog
Assistant Professor

The higher speeds help when multiple devices are connected at the same time more than anything else IMO.
BirdDog
Assistant Professor

shh, and imagine, those are prime-time speeds >.>
My prime time speed just now 😛  http://testmy.net/db/5xGZ3QpTh

Another who's bigger contest, lol.

CORROSIVE, why the heck aren't you running the 15 MB manual test instead of wasting all that data?
C0RR0SIVE
Associate Professor

Because for some reason, I have insanely high bursts...  If I try to run a 12 or 15MB test, I will get a ~35Mbps burst and then end up being forwarded.  Every time I do such small tests, it forwards to a 200MB package... LOL
GabeU
Distinguished Professor IV

A 15MB manual test shouldn't resize even if it zips through in two seconds.  Strange that it does for you.   

Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

Corrosive,

I just got this and it didn't forward.  With the 15MB test, the forwarding is disabled for me, but I wonder if the forwarding can be enabled and that's why yours is doing so.  I know it's enabled for the 12MB test by default, which is why I don't use it. 

 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro