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frustrated and extremely disappointed with service

New Member

frustrated and extremely disappointed with service

When I signed up with HughesNet, I was a bit skeptical that the 70 GB plan would be enough for us. We are homeschoolers so we use the internet A LOT and my boys are gamers (mostly on their iPads). I informed the sales rep of this, told him we used 30 GB from Exede in 9 days -- he assured me that we would be fine because HughesNet has this thing where they "compress" data usage (or something like that) ... so their data lasts longer ... blah,blah, blah ... 
So the first month I watched the meter like a hawk, by the end of week 1 we were still at 97% ... so I thought "oh yeah, this is gonna work!". By the end of week 3, I had to purchase tokens because we used up the 20 anytime GB. SmartBrowsing never activated. 
Now here we are in our 2nd month of service ... on day 2 ... we are down to 65% already!!! What happened? We haven't changed anything, still using the internet the same as last month.
Unfortunately, we are in an area that we only have two choices for internet access ... HughesNet or Exede ... both have crappy plans with extremely limited data usage allowance ... in my opinion, they are both crooks!
18 REPLIES 18
Moderator

Re: frustrated and extremely disappointed with service

Hi Jenny

Welcome to our community and thank you for posting. Our sales agent is right - we do offer SmartCompression in our SmartTechnologies, however I am not sure if your previous provider does this too. 

During the first 20 days of your service with us on Gen4 we will reset your allowance daily. Did you provide the sales agent an email address when ordering your service? An order confirmation and welcome email would have arrived to you shortly after, explaining the allowance grace period for new users.

Thanks
Amanda
Distinguished Professor III

Re: frustrated and extremely disappointed with service

Jenny,

SmartBrowsing won't work with anything that is bandwidth intensive.  It works with basic web pages and email and such, but not with pages that have streaming ads that pop up or anything like that.  When the system detects sustained high bandwidth, it will disable the SmartBrowsing. 

I can also vouch for the compression capabilities of the service.  I've downloaded many things that should have used a lot more data than it actually did.  With that said, I'm sure there are types of data that the service can't compress. 

If during the homeschooling there are videos that need to be watched or streaming that needs to be done, it would be best to reduce the definition of it if you can.  Streaming in HD uses around 3GB or so per hour, while SD uses around 700MB or so per hour and LD about 300MB or so per hour. 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
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New Member

Re: frustrated and extremely disappointed with service

Don't ever get Hughes Net
Everything you said is true. I wish I had done my research before signing their 2 year contract. Satellite internet is slower than cable internet. So I switched from Comcast. Big mistake. asked all the questions up front. I told her we are gamers, use Netflix, have tablets and smart phones. She assured me the service would be great, we'd do the same things as we did with Comcast NO NO NO NO NO.she was wrong
New Poster

Re: frustrated and extremely disappointed with service

Hi Rebecca
I do recall us offering to waive half of your early termination fee. I assume you never called in to cancel services?

~Amanda
New Member

Re: frustrated and extremely disappointed with service

Same problem. I watched HD youtube with my Exede 1-5mbs without any problems.I took Hughes 1-5mbs. It was a disaster, so I took 1-10mbs and it's still an nightmare to watch smart TV youtube films. If it cloudy Hughes internet is down. I never had such a problems with Exede. If I'd known that I wouldn't never switched to Hughes. Their service is poor and announced speed rate is wrong. I see that I need to complain to consumer protection office for adds cheating.
New Member

Re: frustrated and extremely disappointed with service

May I ask why it is you left Exede?
New Member

Re: frustrated and extremely disappointed with service

I was not an Exede customer, we were using my parents service. Exede was unable to provide more data so I thought I would try HughesNet.
Sadly, HughesNet is worse and of course now I am stuck in a 2 year contract. Day 4 and after 1 movie on Netflix for the boys this evening, we are down to 34%.
It would be great if HughesNet could offer the 50GB Bonus Bytes during a time when they might actually be used....we don't use much of our Bonus Bytes while we are sleeping!
Quite the money-making racket these companies have going on! Supporting our family on my Wounded Warrior Husbands disability retirement pay means we are stuck with this pitiful company for 2 years because we don't have the money to break our contract.
New Member

Re: frustrated and extremely disappointed with service

Well that's just awesome....the company lures you in with false hope of a decent internet service! Crooks!!
Assistant Professor

Re: frustrated and extremely disappointed with service

Jenny, no satellite internet service is going to provide the the amount of data you're wanting/needing. Using 30 GB in just 9 days is not something either satellite company can provide.

Do you have ground based internet available?