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gateway and acceleration problems

New Poster

Re: gateway and acceleration problems

Did not mean to offend earlier, just extremely frustrated.


@GabeU wrote:

@macsretandme wrote:

there my acct # is taken off the images.  now can i get some help?


You go out of your way to help keep someone safe on the net and what do you get?  You get snark.  SMH.  

 

 


 

Distinguished Professor IV

Re: gateway and acceleration problems

That's understandable.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: gateway and acceleration problems

Good morning macsretandme,

 

Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

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Moderator
Moderator

Re: gateway and acceleration problems

Good morning macsretandme,

 

Thank you for the clarification, I will include this in my escalation report. Once I have an update for you I will post back.

 

Your patience and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: gateway and acceleration problems

I don't know how. I don't know why. Nothing done but browsing on this end, but this morning and now my connection/association state is running smoothly and without a problem.  Did someone on your end do something?  If so, can't thank you enough.  Please feel free to pull whatever info you need from my acct./system.  If it starts up again, I'll contact you.

 

Moderator
Moderator

Re: gateway and acceleration problems

Hmm that sounds good, I haven't heard back from engineering after I sent the escalation. Let's keep an eye on the performance, and keep me informed on how it goes this weekend. If all continues to go well I can let engineering know.

 

Thanks,
Liz

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New Poster

Re: gateway and acceleration problems

Update of weekend connection.  So far so good still.  Good connections no acceleration errors no gateway problems.  I guess if it starts up again I will contact you again.  Thank you for your attention on this.  Again please feel free to pull any info needed from my account to help if needed for others with the same problem.  Merry Christmas.

Moderator
Moderator

Re: gateway and acceleration problems

Good morning macsretandme,

 

That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.

 

Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.

 

Thanks,
Liz

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