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gateway and acceleration problems

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macsretandme
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gateway and acceleration problems

My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City.  I've verified and double checked all of my equipment to make sure it's not the problem.  My signal strength is good, yet when I go to "system control center".  It's verified that the dropped data ranges from 0% - 80% randomly.  When checked further, problems keep pointing back to associated gateway problems.  Is there anyway to change associated gateway to a different location other than SLC?

1 ACCEPTED SOLUTION

Good morning macsretandme,

 

That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.

 

Edit:
Engineering confirmed they did reconfigure something on your beam so that performance would be better.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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