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gateway and acceleration problems

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gateway and acceleration problems

My problem is that about 5 days ago, out of the blue, my internet connection started dropping connections to the gateway. Based on the gateway address I believe it's out of Salt Lake City.  I've verified and double checked all of my equipment to make sure it's not the problem.  My signal strength is good, yet when I go to "system control center".  It's verified that the dropped data ranges from 0% - 80% randomly.  When checked further, problems keep pointing back to associated gateway problems.  Is there anyway to change associated gateway to a different location other than SLC?


Good morning macsretandme,


That sounds great! I've relayed your updates to engineering so they are aware. We're here if you need us.


Engineering confirmed they did reconfigure something on your beam so that performance would be better.


If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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