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gen 5 speed is horrible in afternoon and night

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gen 5 speed is horrible in afternoon and night

i had dsl only 3mbps so i switched to gen5 thought it would be good which i get 25mbps of the morning and part of the day but in afternoonand night it drops to about 1mbps cant do anything in afternoon and night wish i could get outta of contract without paying the 400 and go back to dsl very disappointed and its horrible not what we expected its truly horrible i really need to get outta of this contract my dsl was even cheaper but i was hoping for better speed

2 REPLIES 2
Distinguished Professor IV

Re: gen 5 speed is horrible in afternoon and night

@mwallace1

 

In order for the reps to help with speed issues, they'll need some speed test results.  In your case, it would be best to get some from both time periods to show what you're describing, as in your speeds being good during off peak usage periods, but dropping considerably during peak usage periods.  The instructions for running the speed tests are below...

 

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file 

-If testing upload instead of download, please use the 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Make sure to click "Save Settings" after unchecking SSID Enable for each radio individually, as unchecking all four, then clicking "Save Settings", will not hold the settings.  


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Moderator
Moderator

Re: gen 5 speed is horrible in afternoon and night

Hi mwallace1,

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,
Liz

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