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gen 5 system

Sophomore

Re: gen 5 system

Thanks Liz,

I was beginning to wonder if there would be any solution to this problem.

I would rather have a resolution to my current issue than to be sold an upgrade. My way of thinking is to fix the problem first then we can talk about an upgrade if we can see something decent.

I look forward to seeing what we can work out.

Sophomore

Re: gen 5 system

monicakm,

This is not an upgrade, it is a new install. This was the only equipment that the vendor had at the time.

Moderator
Moderator

Re: gen 5 system

Good morning shadow357,

 

I'll escalate your case. Just to be sure, in the event engineering asks, those tests run on testmy.net were on a computer hooked up to the HT2000w WiFi modem?

 

I must note, we do have offers available that can result in nearly no additional cost. The big thing would be the option to have the $99 lease setup fee waived, so please keep that in mind. As I mentioned before, after I escalate, it can be a while before I might get confirmation of a scheduled maintenance for your beam. 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: gen 5 system

Liz,

 

Yes all test run were performed with the computer hardwired to the modem itself. I tried to follow the exact steps outlined here on the page.

 

Thanks

 

Sophomore

Re: gen 5 system

Now I was quick to complain and it was for a very good reason due to very inferior internet speed ( noted in above posts)

After a second installer came out to my residence and aimed me to the new bird changed the modem out and possibly the lnb ( I havent checked the serial yet) I now have above what was advertised internet. I realize that as the bird gets more load on it that it will slow down some and honestly I can live with that.

So with that being said I hope that everyone will be sorted before long and the speeds increase for all.

Here is the latest speed test.

http://testmy.net/db/xoHac70nL

 

 

Senior

Re: gen 5 system

Good for you!  I always say that if I'm going to bash or complain about a company for bad service, I need to praise them for good service Smiley Happy

When the first guy installed the system, did he show you the Satellite Receive Signal Strength under System Status (it might be diffrent for Gen 5) and do any download speed test and let you see the browsing speed?

Moderator
Moderator

Re: gen 5 system

Good morning shadow357,

 

Thanks so much for this update! I was looking at your account before I read your latest post and was surprised to see that you were now pointed at the new satellite. I'm happy to see you're getting more than the new Gen 5 speed!

 

Please don't hesitate to drop by the community again if you have any other concerns.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Freshman

Re: gen 5 system

Hello, I Just had the new Gen 5 installed today. But I my speeds tonight have been well below 2 Mbits and once hitting .580 kbs! I did the testmy 12Mb speed test. I am a new customer, is it possible I was pointed at the wrong satelite? how would I tell? 

Assistant Professor
Sophomore

Re: gen 5 system

Actually I wasnt here for the first install. My wife was and when I got home and seen both hands on her hips I knew it wasnt good at all. That when I started going through the process of cs which in turn didnt want to do anything but sell sell sell, and not try to correct the issue. In their defense I will say that I already knew what they were going to ask as I used to install myself so that may have had an effect and they went hands off on me. I would have at least expected an escalation to a higher tech. It wasnt until I came here that I got the support that should have been on the cs side.

Second installer came changed the modem , lnb radio and reaimed the dish. Wife was on the internet and hands on the mouse so I knew it as at least a little better. I was surprised at how much though. Speed tests are in above comments.

I know that the current speeds I am getting will start dropping as new customers come to Gen 5 but as long as I can get better than anything available out here I am happy.

Now if the wife has her hands on her hips (which we all know is BAD) its not the internet, I goofed