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gen5=dialup

New Poster

gen5=dialup

I have spent many hours on the phone trying to get this fixed. We went gen5 last spring and all worked great till fall, when speeds declined. I am now getting 150-200 kps at all times of the week/day. I have been down this path a few times and know about restarting everything and only one device online for testing. Now I have 2 open service orders being ignored and was just informed by phone that they overloaded the network and it may be a couple months of dialup untill they decide to fix this. The real kicker is no service charge for this month. It's sort of like being invisable.

When will I get a connection again?

What can I do?

PS: I am a 6th year hughes customer without service!!!

5 REPLIES 5
Assistant Professor

Re: gen5=dialup

Just want to point out that dialup never got higher than 0.056Mbps, so technically this is an alternate fact.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: gen5=dialup

Hello wisea55 - I just want to point out that sometimes I don't even have a connection, so actually I should have said "gen5<dialup."

Do you have anymore technical advise to pass on to a 6 year customer or just the snark?

Do you work for Hughes? If so, please provide your full name, position and email.

Assistant Professor

Re: gen5=dialup

@_espresso_

So you can dish it out the wise snarks but not take it eh? Have a word with yourself.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
New Poster

Re: gen5=dialup

Thanks for your reply!

 

Can you answer the questions about my service or respond to my comment about no connectivity, or do you just lurk here in your spare time?

Assistant Professor

Re: gen5=dialup

I can help, but I need to know more information:

 

Go to http://192.168.0.1/#!/home/status:

1. Is everything green?

2. What IPGW are you on (the number that starts with "J2")?

3. What does Suspension State say? Are you in FAP?

4. What's the Satellite Receive Signal Strength at the bottom?

5. What's the weather at your location?

Go to http://192.168.0.1/limited.html#!/state_code/state_code_monitor

1. What's the smallest number State Code there?

Go to http://192.168.0.1/limited.html#!/diagnostics/hourly-history

1. Are there any red marks that show? If so, for what and when?


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.