Hi Dawn,
Welcome to the community and thank you for posting. We want to address your concerns, so please post a case number or the serial number located on the back/bottom of your modem so we can pull up your account.
To help us address your concern, please connect your computer directly to the modem and run some speed tests for us to evaluate. Please run a set of 5 speed tests 3 times over the course of a 24 hour period for us to properly evaluate your speeds. Your patience and cooperation is appreciated, and we look forward to hearing back from you.
Speed test:
http://consumer.performancetests.hughesnet.comThanks,
Liz
Thanks,
Liz
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