The speed tests requested need to be done to verify the speeds and help to determine the problem.
To add, your speeds look fantastic.
Also, for future reference, if you find that when using the requested manual test size of 12MB for download tests it resizes to a larger size on a regular basis, you can use the manual 15MB size instead. The manual 15MB size will not resize. If the 12MB size doesn't last for seven seconds, it resizes to something larger and wastes data, and it looks like this happened on both of your download tests.
So, when performing a download test, use the manual 15MB test size, and when performing an upload test, use the manual 2MB test size.
But again, regarding the tests you've run thus far, your speeds look very good.
And no, when you stream a show or movie, you are downloading data, not uploading.
josh,
I understand your frustration. With that said, I'm sure that the reps are going to need a few more tests, and mostly download tests, at that. Again, if the 12MB size tests are resizing on you, go ahead and use the 15MB size test. If you can, try to run a few at various times of the day. Usually what they request is a block of at least three tests, with each test spaced at least five minutes apart, and running a block at various times of the day, preferably in the morning, afternoon and evening. Again, though, that's not possible with everybody. People have to work, of course.
Hopefully the reps will address this for you. I'm sure they will. But, in the meantime, if you can, try to get a few more tests in.
damgoodjosh,
Rude ?
"crap signal" and "dropped signal" convey .... nothing concrete that can be worked with.
A series of speed tests from testmy.net (3 to 5 tests, at least 5 minutes apart and done from a computer directly connected to the modem) will establish your systems baseline, no outside influence, performance level ... with hard numbers that actually can be used to compare your terminals performance to others in your Beam, your Gateway and the servers within your Gateway.
If there is an issue it can then be escalated to Engineering for further evaluation and correction. "crap-signal" conveys absolutely nothing.
"Dropped signal" Please define that for us ?
To us a dropped signal is a signal strength that has fallen below "cut-off" and the terminal is no longer in communication with the Gateway.
System status can be found simply by opening your modems SCC at 192.168.0.1
A glance at the icons marked as 1&2 will give a fast report .. both green = good.
Signal "quality" can be seen in detail by clicking on the #1 icons "system status link:
The highlighted signal strength number will give much more information than "dropped signal", if that is indeed the case and indeed what you had intended to convey.
You really need to brush up on your communication skills starting with nocking off the profanity on a public forum.
It would also be helpful if you were too actually respond to some of the replies made to you in the past including those of the Hughes Reps.
Do you know how to post a screenshot ?
josh,
Someone else may want to chime in here on this idea, but for now, if you can turn things off so they won't use data without you knowing it, it might be a good idea to leave the modem plugged in so it can log those lost connections. When the modem is unplugged, it wipes the logs, but if left plugged in, the logs would be saved and the reps could look at them remotely, I think. I could be wrong about them being able to look at them remotely, but they still might help. Just an idea.
Like I said, maybe one of the Champions or others can chime in on this idea.
I think that the mods need to run remote diagnostics on your system to see if there are issues with your equipment of if the outage periods coincide with known Gateway issues.
What is this "connection light" you speak of ?
is this one of the five LED's on the front of the modem OR a non-Hughes "utility" running in your computers systray OR one of the SCC icons ?
From your description this could be something as simple as NIC adopter downing a power-off due to configuration settings.