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having to reset modem several times a day

New Poster

having to reset modem several times a day

Last two days modem had to be reset to connect to internet , during the day it slows and stops completely. 

when I reset , everything returns to normal for a while. went through this with tech support and after a half hour I was told your system is in FAP condition because you used your data allowance for the month.  well gee......

this is not new to me as I always run in FAP condition and have run that way for years.  Would there be  a Mod here who can hook me up with a system scan ? about 5 yrs ago a tech from HN ran one for me and found problem in under 5 min.

4 REPLIES 4
Distinguished Professor IV

Re: having to reset modem several times a day

@sapper40 

 

Though it's possible that Damian could still be on this evening, it's likely that it won't be until tomorrow that you see a reply from one of the reps.  

 

Hang in there.  You'll get help.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Moderator

Re: having to reset modem several times a day

sapper40, 

 

I see it's your first post. Welcome to the Community! Please send me a PM at this link with your account number or a phone number attached to your account. It'll help us take a deeper look into this, and hopefully find a quick solution!

 

Thanks,

Remy

New Poster

Re: having to reset modem several times a day

I'm having the same issue, it started out with me thinking it was my computer and did updates to it and was getting message that my WiFi adapter driver was out of date so i updated it and was able to connect to WiFi on modem but that didn't solve the problem either. The computer looses internet connection so I powered the modem down and when it comes back up I have internet for a while until I loose it again. I have been doing this for about a week now. 

Distinguished Professor III

Re: having to reset modem several times a day

Jim, please start your own ticket by going to the Tech Support section and clicking on the blue button labeled "Start a topic." You can copy/paste what you have here, but you need to have your own individual ticket in order for the reps here to address your issue.

 


@jimgross25 wrote:

I'm having the same issue, it started out with me thinking it was my computer and did updates to it and was getting message that my WiFi adapter driver was out of date so i updated it and was able to connect to WiFi on modem but that didn't solve the problem either. The computer looses internet connection so I powered the modem down and when it comes back up I have internet for a while until I loose it again. I have been doing this for about a week now.